The Alumni Coordinator's primary role and responsibility is to maintain communication and develop rapport with alumni and their families, through consistent follow up calls, support and resource assistance. The Coordinator is responsible for calls, documentation and daily communication with manager on progress, problems and needs - in order to maintain the health and growth of the alumni and family programs.
Promote the mission, values and vision of organization.
Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance HIPAA requirements.
Will work at 40 hours per week and willing to work overtime
Will utilize call list provided daily
Will perform Alumni follow up calls at:
Will perform alumni follow ups by: Phone and Text (Email as needed)
Will encourage each Alumni to provide email to receive information about Alumni Support Services
Will encourage each Family to provide email to receive information about Family Support Services
Will follow protocol with how to perform follow up calls
Will follow protocol with gathering and documenting information in Salesforce
Will follow protocol when dealing with an alumnus in relapse
Will facilitate patient support and educational groups/meetings as directed
Will facilitate Alumni sponsored patient discharge group services as directed
Will be present for all scheduled Alumni and Family functions
Will assist in facilitation of Alumni and Family Support meetings
Assist Administrative Coordinator (supervisor) as needed
