Position Summary
The Order Processor supports Amgreat North America’s Order Management team by handling the day-to-day entry and processing of dealer, eCommerce, and B2B/B2C orders across all active sales channels. Working under the direction of the Order Management Supervisor, this role adds capacity to the order desk, keeps orders moving accurately and on time, and provides coverage so order processing continues without interruption.
This is an execution-focused, entry-level role well suited to someone who is detail-oriented, comfortable learning new systems, and able to follow established procedures. It requires written and spoken Mandarin Chinese, as the NetSuite environment and the Shenzhen team are Chinese-language.
Key Responsibilities
Order Entry & Processing
- Enter dealer and eCommerce orders into NetSuite accurately and promptly from HubSpot, the Dealer Portal, and email intake.
- Verify line items, quantities, and pricing against each dealer PO, and attach PO documentation to the order record.
- Generate prepayment invoices and shipping labels, and create RMAs following established procedures.
- Monitor the HubSpot Order Processing pipeline and the order inbox; log emailed orders and direct dealers to the Dealer Portal.
Dealer & Order Support
- Provide order confirmations, ETAs, and backorder updates to dealers using approved templates and Supervisor guidance.
- Flag exceptions — out-of-stock items, PO discrepancies, shipping delays — to the Order Management Supervisor for direction.
Basic Logistics Coordination
- Submit orders to the Regional 3PL (Stord) and follow up on open fulfillment tickets.
- Escalate stuck shipments, errors, and inventory discrepancies to the Order Management Supervisor.
Qualifications
- 1+ year of experience in order entry, customer service, logistics, or administrative support (relevant internships considered).
- Comfort learning ERP systems (NetSuite) and HubSpot; strong attention to detail and accuracy.
- Written and spoken Mandarin Chinese and English.
- Ability to follow documented SOPs and escalate appropriately.
- Well organized, reliable, and able to manage a steady volume of orders.
- Available for the full 6-month term; able to work overlapping hours with Shenzhen-based teams as needed.
Pay: $22.00 - $26.00 per hour
Work Location: In person
