Join Our Team!
We are seeking an energetic, service-driven Front Desk Supervisor to lead our guest experience team at our boutique lifestyle hotel. This role is ideal for a hospitality professional who thrives in a fast-paced environment, leads by example, and is passionate about creating memorable guest experiences.
As Front Desk Supervisor, you will oversee the daily operation of the front desk, inspire and develop team members, and ensure every guest receives exceptional service from arrival to departure. We are looking for a confident leader who can balance operational excellence with genuine hospitality while fostering a positive and engaging team culture.
What You'll Do
- Oversee all daily front desk operations to ensure seamless guest arrivals and departures.
- Lead, coach, and motivate front desk associates to deliver exceptional service and achieve departmental goals.
- Handle guest inquiries, requests, concerns, and service recovery situations with professionalism and urgency.
- Ensure accurate billing and financial procedures are followed.
- Monitor room inventory, availability, and reservation activity to maximize occupancy and revenue opportunities.
- Collaborate closely with Housekeeping, Engineering, Food & Beverage, and other departments to enhance the guest experience.
- Be proactive and identify areas the team can provide exceptional service.
- Maintain a clean, organized, and welcoming front desk environment.
- Respond to guest reviews and online feedback while identifying opportunities for service improvement.
- Drive performance in loyalty enrollments, guest recognition initiatives, upselling programs, and overall guest satisfaction metrics.
- Assist with month-end reporting and administrative responsibilities.
- Support the Front Office Manager in achieving operational and financial objectives.
What We're Looking For
- Previous supervisory experience in hospitality, hotels, or guest services preferred.
- Strong leadership skills with a passion for coaching, mentoring, and developing team members.
- A genuine commitment to hospitality and creating memorable guest experiences.
- Excellent communication, problem-solving, and interpersonal skills.
- Professional phone etiquette and the ability to confidently interact with guests and team members.
- Strong organizational skills and attention to detail.
- Strong team mentality and ability to assist the team and cover as needed.
- Ability to remain calm, positive, and solution-oriented in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays as needed.
- Experience with PEP system is a plus.
Why Join Us?
At our boutique lifestyle hotel, you'll be part of a dynamic team that values creativity, collaboration, and authentic hospitality. We offer opportunities for professional growth, leadership development, and the chance to make a meaningful impact on both our guests' experiences and our team's success.
If you're ready to take the next step in your hospitality career and lead a team dedicated to exceptional service, we'd love to hear from you.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Scottsdale, AZ 85251 (Required)
Ability to Relocate:
- Scottsdale, AZ 85251: Relocate before starting work (Required)
Work Location: In person
