Summary of Job: The Asset System Configuration Coordinator is responsible for the end-to-end lifecycle of company hardware and related IT assets—from procurement and configuration to deployment, recovery, and decommissioning. This role ensures that new hires receive a fully operational setup on day one and that equipment from departures is securely received, wiped, and redeployed according to policy. The ideal candidate is highly organized, detail-oriented, and experienced with asset management systems, imaging/configuration tools, and IT inventory processes.
Essential Duties and Responsibilities:
- Asset Lifecycle Management:
- Maintain accurate records of all IT assets (laptops, desktops, mobile devices, peripherals, network equipment) in the asset management system.
- Coordinate procurement, tagging, assignment, and return of equipment; update asset statuses (in-stock, deployed, RMA, retired).
- Oversee decommissioning, including industry-recognized secure data destruction standards, compliance documentation, and environmentally responsible disposal.
- New Hire Preparation & Onboarding Support:
- Build, image, and configure devices for new hires (OS, security agents, VPN, productivity suites, collaboration tools).
- Provision user accounts and access per role-based requirements (in partnership with IT Ops/Identity).
- Assemble and ship welcome kits as needed (devices, accessories, instructions), ensuring on-time delivery for Day 1.
- Termination & Offboarding Equipment Recovery
- Coordinate equipment retrieval for exits (return labels, scheduling, tracking).
- Verify returned assets, conduct intake inspections, and log condition; perform secure data wipe and reimage for redeployment.
- Document chain-of-custody and ensure compliance with data protection policies.
- Systems, Tools & Process Ownership
- Administer asset management platforms (e.g., ServiceNow/Snipe-IT/JAMF/Intune/MDM) and enforce data integrity.
- Standardize gold images and configuration baselines; maintain deployment scripts and automation where applicable.
- Create and maintain SOPs, checklists, and knowledge articles for onboarding/offboarding and asset handling.
- Compliance, Risk & Quality Control
- Ensure adherence to security, privacy, and audit requirements (e.g., encryption, patching, inventory accuracy, disposal logs).
- Conduct periodic audits and cycle counts; reconcile discrepancies and report metrics.
- Partner with Finance, HR, and Security on asset accountability, budgeting, and policy alignment.
- Stakeholder Support & Continuous Improvement
- Serve as the primary contact for asset-related requests and escalations.
- Monitor SLA performance for device readiness and returns; identify process improvements and drive implementation.
- Train IT technicians and cross-functional partners on asset procedures and tools.
- Additional Duties:
- Additional projects as assigned.
Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.
Job Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Education/Licenses:
- High school diploma or equivalent
- 3–5 years of experience in IT asset management, desktop support, or IT operations.
- Hands-on experience with imaging/configuration tools and MDM platforms (e.g., Workforce ONE, Microsoft Intune, Azure AD/ Entra ID).
- Proficiency with asset management systems and inventory control practices.
- Strong organizational skills with meticulous attention to detail and data accuracy.
- Ability to manage multiple concurrent requests with clear prioritization and communication.
- Experience supporting multi-site healthcare or behavioral health operations are preferred.
- Skills:
- Strong organizational skills with meticulous attention to detail and data accuracy.
- Experience implementing asset lifecycle processes at scale (multi-site and remote workforce) preferred.
- Experience integrating scripts with MDM workflows (e.g., Intune, Workspace ONE, Jamf) for scalable device provisioning preferred.
- Knowledge of security best practices (encryption, secure wipe standards, chain-of-custody) preferred.
- Exposure to audit/compliance frameworks or SOX-like controls preferred.
- Strong customer service background
- Demonstrated ability to manage vendors and make cost-conscious purchasing decisions.
- Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence.
- Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 65lbs.
- Core Competencies:
- Operational Excellence: Builds reliable, repeatable processes with measurable outcomes.
- Customer Focus: Recognizes employees and managers as customers and prioritizes their success by delivering positive, reliable onboarding and support experience. Ensures devices are fully configured and delivered on time, communicates proactively, sets clear expectations, and resolves asset-related issues with professionalism, empathy, and efficiency.
- Ownership & Accountability: Takes responsibility for end-to-end asset accuracy and timeliness.
- Collaboration: Partners effectively with HR, Finance, Security, and Facilities.
- Problem Solving: Diagnoses gaps quickly and implements pragmatic fixes.
- Success in the First 90 Days Looks Like:
- 100% of new hires will receive fully configured devices by Day 1
- Asset inventory accuracy exceeds 98%
- Standardized onboarding/offboarding SOPs are documented and adopted
Driving Requirements:
- If driving is required for this position, must meet all requirements outlined in Recovery Innovations’ driving policy.
- If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
Miscellaneous Requirement(s):
- Ability to travel between facilities across multiple states as required.
- Must be 18 years of older with a valid driver’s license.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- We are a Second-Chance Employer
- Must be able to pass a seven-year background check.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
- Must be able to pass education verification check.
- Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
Physical Demands:
May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.
Work Environment
May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.
