The Herons PM Sommelier and Service Manager is a management-level position responsible for the overall leadership, administration, and operational excellence of Herons’ PM dining service. This role exercises independent judgment and discretion in managing associates, guest experience, service standards, and operational workflows. The Herons PM Sommelier and Service Manager leads by example, ensuring alignment with hotel core values, Forbes Five-Star service standards, and Michelin-quality dining expectations.
Recruit, interview, select, onboard, and train PM Herons hosts.
Assist the lead sommelier and wine director with wine service.
Develop, implement, and oversee ongoing training programs to enhance service knowledge, product expertise, and service standards for all Herons PM Front of House associates.
Exercise independent judgment in Herons PM Hosts scheduling, staffing levels, and floor coverage to meet business needs.
Oversee and manage private dining room bookings, including approval of reservations, deposits, and event execution to ensure guest satisfaction.
Maintain responsibility for menu accuracy, updates, printing, and coordination of POS changes in conjunction with the PM General Manager Manager.
Establish, document, and improve operational procedures, service standards, and best practices.
Evaluate associate performance, provide coaching, issue corrective action documentation when necessary, and make recommendations regarding advancement or discipline of Herons PM Front of House associates.
Lead and mentor a high-performing service team committed to Forbes Five-Star and Michelin-quality service.
Maintain open and effective communication between front of house, kitchen, reservations, and AM/PM teams.
Demonstrate calm, organized leadership in high-pressure or conflict situations.
Inspire continuous improvement, professionalism, and excellence.
Serve as a role model for leadership behavior across departments.
Directly supervises PM dining room associates.
Has authority to recommend hiring, promotion, discipline, and termination decisions.
Exercises discretion and independent judgment on operational and personnel matters.
