Overview:
We are seeking a Patient Care Representative that is detailed oriented and customer focused to join our award winning ophthalmology practice. As a valued member of our practice, you will play a vital role in ensuring exceptional patient care and smooth clinic operations. Some travel between our Monmouth County locations may be required.
Responsibilities:
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Extend a warm greeting to patients, ensuring their experience is positive and comfortable.
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Handle incoming calls with professionalism, taking messages, and providing accurate information as needed.
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Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish.
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Coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness.
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Verify insurance eligibility and update patient information.
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Collect co-pays and patient payments with precision and courtesy.
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Utilize our Electronic Health Record (EHR) system effectively to maintain accurate patient records.
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Obtain referrals and prior authorizations, ensuring timely access to care.
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Manage confirmation calls and patient recalls supporting continuity of care.
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Other duties as assigned.
Qualifications:
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Strong interpersonal skills with a friendly and professional demeanor.
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Excellent organizational and multitasking abilities, with a keen attention to detail.
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Proficiency in using computer systems and electronic health records.
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Prior experience in a medical office or customer service role preferred.
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Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude.
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Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus
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Bilingual Preferred
Education Requirement: High School Diploma
Work Schedule:
8:30AM-5:00PM; Flexibility is key, with occasional availability required on Saturdays and evenings.
About Us:
At Atlantic Eye Physicians, we're not just a team; we're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development.
Why Choose Atlantic Eye Physicians?
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Voted Best Eye Care Clinic in Monmouth County – Three Years in a Row!
Voted Best Place to Work in 2025.
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Compassionate Care: We prioritize patient well-being and lasting relationships.
Leading Technology: Work with cutting-edge equipment and innovative treatments.
Team Collaboration: Join a supportive team of professionals from diverse backgrounds.
Continuous Development: Grow your skills with ongoing training and career advancement opportunities.
Company Benefits:
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Competitive salary to match experience and contributions.
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401(K) retirement savings plan with employer match.
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Comprehensive medical, vision, and dental insurance plans.
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Paid holidays and vacation days.
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Employee Discounts.
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Professional development and career advancement opportunities.
