Job Title: IT Support Specialist - Level I
Location: Anaheim, CA 92807
Pay Rate: $25-$30/hr on W2
Duration: Temp to Hire Role
About the Opportunity
We are seeking a customer-focused IT Support Specialist to serve as the primary point of contact for employees requiring technical assistance. In this role, you will provide day-to-day IT support, manage end-user devices, coordinate onboarding and offboarding activities, and work closely with a third-party IT provider to ensure timely resolution of technical issues.
Key Responsibilities
- Serve as the first point of contact for employee IT support requests.
- Configure and deploy computers, monitors, printers, mobile devices, and other peripherals.
- Troubleshoot and resolve hardware, software, and Microsoft 365 issues.
- Support new hire onboarding and employee offboarding, including account and equipment setup.
- Manage IT asset inventory, equipment tracking, and device lifecycle management.
- Coordinate with the outsourced IT service provider to escalate and resolve complex technical issues.
- Travel between office locations to provide onsite technical support as needed.
- Document support requests, maintain accurate records, and assist with IT process improvements.
Qualifications
- 2+ years of hands-on IT support or help desk experience.
- Experience supporting Windows environments and Microsoft 365.
- Knowledge of computer hardware, software, printers, and mobile devices.
- Strong troubleshooting, customer service, and communication skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Valid driver's license and willingness to travel between office locations as needed.
What This Role Does Not Include
Advanced infrastructure and enterprise IT functions are managed by the organization's third-party IT partner, including:
- Server administration
- Network engineering and administration
- Firewall management
- Cybersecurity architecture and monitoring
- Major infrastructure implementation and upgrade projects.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Application Question(s):
- Do you have at least 2 years of hands-on IT support or help desk experience supporting Windows environments and Microsoft 365?
- Do you have experience configuring, deploying, and troubleshooting computers, printers, mobile devices, and other end-user hardware?
- Do you have a valid driver's license and are you willing to travel between office locations to provide onsite IT support?
Work Location: On the road
