Created and managed service and installation work orders, ensuring technicians received complete job prerequisites and scope details prior to dispatch
Coordinated daily workflow between customers, field technicians, sales staff, and vendors to ensure timely and profitable job completion
Monitored job queues and technician schedules, optimizing resource utilization across service and installation departments
Served as the primary point of contact for customer, technician, and vendor inquiries, resolving issues and escalating when necessary
Tracked project milestones and installation completion status, ensuring clear communication and accountability
Assisted with cost estimating, scheduling adjustments, and scope-of-work changes
Maintained accurate job documentation within company CRM / customer management software
Generated reports on sales, job completion, and operational performance for management review
Supported continuous improvement of service workflows and operational processes
