Description:
Summary:
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
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Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
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Digital Banking
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Telephone Banking
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Debit/Credit Card Maintenance
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Core System daily banking
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Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
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Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
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Other duties as assigned.
Requirements:
Minimum Requirements:
- High School Diploma or GED, in addition to prior experience in customer service or call center.
- The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
- Effective communication skills, both verbal and written, are a must.
- High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.
Preferred Qualifications:
- Experience working in a call center and/or a financial institution is preferred.
