Job Summary
Join our dynamic team as a Customer Service Representative specializing in Self Storage! In this energetic role, you will be the friendly face and helpful voice for our valued customers, guiding them through their storage needs with enthusiasm and professionalism. Your expertise will ensure smooth operations, effective communication, and exceptional client satisfaction. This position offers an exciting opportunity to develop your skills in property management, customer relations, and administrative support within a fast-paced environment committed to excellence. If you thrive on helping others and enjoy working in a collaborative setting, this is the perfect role for you!
Responsibilities
- Greet customers warmly and provide comprehensive assistance with storage unit rentals, lease management, and account inquiries
- Manage lease or rental agreements accurately using property management tools
- Handle client communication via phone, email, and in person with professionalism and clarity, ensuring all questions are answered thoroughly
- Conduct data entry, filing, and record keeping for tenant files
- Assist with property maintenance and facilities management to ensure storage units are clean, secure, and well-maintained
- Upsell additional storage options or services to maximize customer satisfaction and company revenue
- Resolve conflicts effectively by applying conflict management techniques while adhering to company policy
Experience
- Proven experience in customer service within property management or real estate environments is highly preferred
- Excellent communication skills with a professional phone etiquette; ability to negotiate effectively and manage client relationships
- Demonstrated ability to handle conflict resolution confidently while maintaining a positive customer experience
- Office experience involving data entry, filing, Microsoft Office suite proficiency (Word, Excel), and administrative support tasks
Join us to be part of a vibrant team dedicated to delivering outstanding service while advancing your career in property management!
Pay: $16.50 - $18.50 per hour
Work Location: In person
