JOB
The Organizational Ombudsman serves within the Bureau of Public Engagement and Program Support as a senior professional responsible for implementing and overseeing the Pennsylvania Insurance Department’s consumer advocacy program for insurance. This role allows you to stand up for consumers while shaping outreach and advocacy programs statewide. Your work will strengthen communication between the public and insurance providers. Be part of a mission-driven agency that protects and empowers Pennsylvania consumers.
EXAMPLE OF DUTIES
This position supports the Pennsylvania Insurance Department by leading consumer advocacy efforts and strengthening public engagement across the Commonwealth. As an Insurance Ombudsman, you will perform the following duties:
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Program Development: Create and improve outreach and advocacy programs that help resolve insurance complaints and strengthen public understanding
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Policy Analysis: Review legislation, regulations, and policies to assess their impact and recommend steps that support Pennsylvania consumers
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Consumer Support: Meet with residents to review concerns, investigate complex cases, and guide fair resolution of insurance complaints
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Public Outreach: Deliver presentations and lead activities that inform and educate communities about insurance related issues
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Agency Representation: Participate in councils, task forces, and disaster related activities to support statewide initiatives and represent the Department
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Reporting Leadership: Prepare annual reports and program updates to inform department leadership and guide future improvements
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
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Telework: You may have the opportunity to work from home (telework) part-time, three days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
