Job Summary
We are seeking a dynamic and detail-oriented Office Manager/Optician to join our healthcare team. This multifaceted role combines administrative leadership with optical expertise, ensuring smooth clinic operations while delivering exceptional eye care services. The ideal candidate will be passionate about patient care, possess strong organizational skills, and have a solid background in optics and medical procedures. Your energy and proactive approach will help create a welcoming environment for patients and support staff alike, fostering efficiency and excellence in every aspect of the practice.
Duties
- Oversee daily office operations, including appointment scheduling, patient check-in/out, and maintaining clinic workflows.
- Dispense eyewear, perform fittings, adjustments, and educate patients on spectacle lens options and proper eyewear use.
- Manage optical laboratory processes such as lens cutting, edging, and quality control to ensure timely delivery of eyewear.
- Assist with medical record management, ensuring compliance with HIPAA regulations and clinical confidentiality policies.
- Conduct basic eye assessments including vital signs, visual acuity tests, and preliminary eye health screenings.
- Support billing procedures by coding medical services accurately, processing insurance claims, and managing medical billing tasks.
- Maintain inventory of optical supplies, frames, lenses, and laboratory equipment while ensuring adherence to health regulation policies.
- Operate POS systems and cash registers efficiently during retail sales transactions in the optical shop.
- Provide excellent customer service by addressing patient inquiries, explaining treatment options, and fostering a positive clinic experience.
- Ensure compliance with state healthcare regulations and clinic policies related to optometric practices and patient safety.
Skills
- Extensive knowledge of ophthalmology practices, optics, spectacle lens dispensing, and eyewear fittings.
- Strong understanding of HIPAA regulations, medical coding, EMR/EHR systems, and medical records management.
- Experience with laboratory procedures including lens edging, frame adjustments, and aseptic techniques.
- Familiarity with retail sales processes, POS systems, retail math calculations, and customer service excellence.
- Ability to interpret medical terminology related to eye health and anatomy as well as physiology knowledge for patient assessments.
- Knowledge of health regulation policies specific to pediatrics and senior care populations.
- Proficiency in managing clinical confidentiality policies while handling sensitive patient information securely.
- Excellent communication skills combined with organizational abilities to coordinate clinic activities efficiently.
- Basic math skills necessary for inventory management, billing calculations, and sales transactions.
Join us in delivering top-tier eye care while leading our office operations with enthusiasm! Your expertise will help us create a welcoming environment where patients feel cared for from the moment they walk through the door to when they leave with their new eyewear or treatment plan. We value proactive professionals committed to excellence in both administrative duties and clinical support—your energy will make a difference every day!
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
