Position Title: Front of House Team Leader
Reports To: AM/PM Operations Leader / Director Team
Position Summary: The Front of House Team Leader is responsible for leading shifts at a high level, supporting Team Members, ensuring operational procedures are executed, and consistently delivering Chick-fil-A Richmond service standards. The ideal candidate leader will model hospitality, coaching in real time, a fast-paced work ethic, and help maintain a clean, safe, accurate, and welcoming environment.
Key Responsibilities
- Lead Front of House shifts by creating a clean, safe, accurate, and welcoming environment for every guest.
- Model and coach Chick-fil-A’s Core 4: eye contact, sharing a smile, speaking with a friendly tone, and saying “My pleasure.”
- Lead the team in delivering 2nd Mile Service through warm welcomes, fond farewells, and thoughtful guest interactions.
- Coach Team Members to prioritize hospitality, order accuracy, speed of service, and operational care.
- Ensure restaurant policies and procedures are followed, including attendance, break management, money handling, and safety expectations.
- Support accurate cash handling and sales procedures during assigned shifts.
- Use Inform and other operational tools to complete open/close day tasks, dispatch needs, and money ordering responsibilities.
- Operate and troubleshoot POS systems, including refunds, collected sales, iPad support, mobile orders, and catering recall needs.
- Manage daily checklists through Checklist Management, including daily cleaning tasks and AM, midday, and PM checklists.
- Place Team Members in positions where they can succeed by understanding all Front of House roles and using “aces in places.”
Qualifications
- High School Diploma
- ServSafe Certification
- Previous fast paced experience as a similar restaurant leader for 3+ yrs or business leadership with development mindset.
- Completion of assigned Front of House Pathway.
- At least 6 months of experience as a Front of House Team Trainer preferred.
- Demonstrates a servant leadership mindset aligned with Chick-fil-A Richmond (IN) FSU’s commitment to hospitality.
- Dependable, coachable, and calm under pressure.
- Willing to give and receive feedback in a professional and growth-minded capacity.
- Committed to creating an excellent experience for guests and Team Members.
- Able to follow restaurant policies, safety expectations, and operational procedures consistently.
Core Competencies
- Hospitality: Creates positive, caring, and professional experiences for every guest.
- Leadership: Leads by example, supports Team Members, and helps the team succeed during each shift.
- Communication: Gives clear direction, follows through on expectations, and keeps leaders and Team Members informed.
- Ownership: Takes responsibility for shift execution, guest experience, and team readiness.
- Coaching: Provides constructive feedback that helps Team Members grow.
- Teamwork: Practices servant leadership by supporting the team first and creating a positive restaurant culture.
Schedule and Physical Requirements
- Availability will be based on restaurant leadership needs and assigned shift responsibilities.
- Must be able to stand, walk, bend, reach, lift, and move throughout the restaurant during shifts. Lift up to 30lbs.
- Must be able to work in a fast-paced food service environment while maintaining professionalism, urgency, and attention to detail.
- Must be able to support outdoor operations while following safety expectations, including hi-vis gear and inclement weather procedures.
Performance Standards
- Leads Front of House shifts with hospitality, accuracy, urgency, and operational excellence.
- Models Chick-fil-A service standards, including Core 4, 2nd Mile Service, and Winning Hearts Every Day.
- Maintains a clean, safe, and organized environment for guests and Team Members.
- Communicates clearly with leaders and Team Members to support strong shift execution.
- Follows through on operational responsibilities, daily checklists, cash handling expectations, and guest recovery needs.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Up to $18.00 / hour
Pay:
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime, parttime
Schedule:
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10 hour shift
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Weekend availability
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Monday to Friday
Education: High school degree
Work location: On-site
