Front Desk AgentHome2 Suites by Hilton – St. Louis/Forest Park
Make Every Guest Feel at Home
At Home2 Suites by Hilton, we are a forward-thinking, extended-stay brand designed for today's traveler. We believe hospitality is more than providing a room—it's creating a welcoming environment where guests feel comfortable, valued, and at home.
As a Front Desk Agent, you will be the face of our hotel, delivering exceptional service and memorable experiences from arrival to departure. If you enjoy helping people, solving problems, and creating positive guest interactions, we'd love to meet you.
Position Summary
The Front Desk Agent is responsible for providing outstanding guest service while efficiently managing front desk operations, including guest check-in and check-out, reservations, billing, and responding to guest requests. This position plays a key role in achieving guest satisfaction and representing the Hilton and Home2 Suites brands.
Essential Responsibilities
- Welcome guests with a warm, friendly, and professional attitude.
- Complete guest check-ins and check-outs accurately and efficiently.
- Process reservations, room assignments, and payment transactions.
- Respond promptly to guest requests, concerns, and service recovery opportunities.
- Maintain knowledge of hotel services, amenities, local attractions, and Hilton Honors benefits.
- Communicate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Answer phone calls, emails, and guest inquiries in a courteous and timely manner.
- Follow Hilton brand standards and operational procedures.
- Ensure guest information and financial transactions remain secure and confidential.
- Maintain a clean, organized, and welcoming front desk environment.
- Assist with achieving hotel goals related to guest satisfaction and service excellence.
Qualifications
- Previous hospitality, customer service, retail, or front desk experience preferred.
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Basic computer skills and ability to learn hotel management systems.
- Ability to work flexible schedules including evenings, weekends, and holidays.
- Positive attitude and commitment to outstanding guest service.
What We're Looking For
The ideal candidate:
- Has a genuine passion for hospitality.
- Enjoys interacting with guests and building positive relationships.
- Remains professional and composed in fast-paced situations.
- Takes ownership of guest concerns and works toward resolution.
- Works well independently and as part of a team.
- Reflects Hilton's commitment to exceptional service and care.
Benefits
- Competitive pay
- Hilton Team Member Travel Program
- Flexible scheduling
- Paid training
- Career advancement opportunities
- Supportive and inclusive work environment
- Opportunity to work for one of the world's most recognized hospitality brands
Join Our Team
At Home2 Suites by Hilton, our team members make the difference. If you're ready to create memorable guest experiences and grow your hospitality career, we'd love to welcome you to our team.
Home2 Suites by Hilton is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all team members.
Pay: From $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
