Assistant Manager (Restaurant Operations)
M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers
Position Summary
The Assistant Manager supports the General Manager in overseeing all aspects of restaurant
operations, with a primary focus on executing daily operations, developing team members, and
driving consistent performance.
This role serves as a key member of the restaurant leadership team and is responsible for
leading shifts, reinforcing standards, and supporting the development of Team Members and
Shift Managers.
This position is designed for a leader who is preparing to advance to a General Manager role by
building strong operational and leadership capabilities.
Key Responsibilities
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Team Support and Development
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Provide direction, coaching, and support to Team Members during shifts
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Reinforce performance expectations and promote accountability
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Support a positive, team-oriented work environment
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Assist in developing team members through on-the-job coaching and feedback
Operational Execution
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Lead shifts and ensure execution of quality, service, cleanliness, and speed
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Financial & Labor Support
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Support labor and cost management
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Follow cash handling and deposit procedures
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Utilize reporting tools to support performance
Standards, Safety & Compliance
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Ensure adherence to operational and food safety standards
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Conduct routine checks during shifts
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Address issues and escalate when needed
What Success Looks Like
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Consistent shift execution
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Well-trained and supported team
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Strong communication and teamwork
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Clean and organized restaurant
Qualifications
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1–2+ years of restaurant or retail leadership experience
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Supervisory or Shift Manager experience preferred
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Knowledge of POS, BOH systems, and operations
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Experience with cash handling procedures
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Strong communication and organizational skills
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ServSafe Certification preferred
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Authorized to work in the United States
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Flexible availability
Physical Requirements
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Stand and walk for extended periods
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Lift up to 40 lbs.
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Bend, stoop, and perform repetitive movements
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Work in a fast-paced restaurant environment
Compensation and Benefits
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Competitive hourly pay
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Weekly pay
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Referral bonus opportunities
Training & Career Development
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Structured training program
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Ongoing development opportunities
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Path to General Manager
Additional Benefits
Additional Benefits
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Free and discounted meals
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Paid training
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Benefits available for eligible team members
Additional Information
Employment is contingent upon background checks where permitted by law.
M&M Custard, LLC is an equal opportunity employer.
Employment Statement
Employment is at-will.
Freddy’s Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy’s father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.
Pay: Starting at $53000.00 / year
Pay:
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k)
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401(k) matching
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Referral program
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Employee discount
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Paid training
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Disability insurance
Job Type: fulltime
Schedule:
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10 hour shift
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Weekend availability
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Holidays
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Day shift
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Night shift
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Overtime
Education: High school degree
Work location: On-site
