About Us
Los Angeles Apparel is a nearly fully vertically integrated garment manufacturing facility located in the heart of South Central Los Angeles. Our mission is to do things differently: we are contrarians, deeply focused on sustainability and efficiency in order to advance the interests of our customers, our workers, our shareholders, the community, and the world.
About the Role
This internship offers hands-on experience supporting a live, multi-platform IT environment — corporate users, retail stores, and point-of-sale systems — under the guidance of our IT team. You'll assist with real tickets, real hardware, and real users, building practical help desk experience alongside experienced technicians.
Qualifications
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No degree required; currently pursuing or planning to pursue a degree/certificate in Information Technology, Computer Science, or a related field is welcome.
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General help desk or IT support experience is welcome, but not required — this role is designed for candidates early in their IT career looking to build hands-on help desk experience.
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Exposure to or coursework in Windows 10/11 and macOS environments a plus.
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Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel) preferred.
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Interest in learning retail Point-of-Sale (POS) systems, including POS software, payment terminals, barcode scanners, receipt printers, and cash drawers.
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Willingness to learn how to install, configure, troubleshoot, and maintain desktop computers, laptops, printers, mobile devices, and POS equipment under supervision.
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Basic understanding of or coursework in networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) helpful, not required.
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Comfortable learning help desk ticketing systems (ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar) on the job.
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Strong communication and customer service instincts — comfortable helping non-technical users.
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Ability to manage multiple tasks and stay organized in a fast-paced environment.
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CompTIA A+, Network+, Microsoft, Apple, or other relevant IT certifications (in progress or completed) are a plus, not required.
What You'll Learn & Assist With
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Windows 10/11 and macOS basics: troubleshooting, setup, and support
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Microsoft 365 support fundamentals
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Introduction to Active Directory and Microsoft Entra ID (Azure AD) — account management, password resets
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Mac and iPad setup, configuration, and deployment basics
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Exposure to Mobile Device Management (MDM) platforms (Intune, Jamf, or Kandji) and Apple Business Manager
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Retail POS system support — hardware and software troubleshooting under supervision
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Hardware diagnostics for desktops, laptops, printers, monitors, and mobile devices
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Ticketing system workflows and technical documentation practices
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Basic cybersecurity awareness and best practices
Soft Skills
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Genuine interest in IT support and a willingness to learn new tools quickly
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Clear communicator, comfortable explaining things simply to non-technical users
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Dependable, professional, and coachable
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Positive attitude and comfortable asking questions
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Able to work both independently on assigned tasks and alongside senior technicians
Work Schedule & Availability
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Full-time position, Monday through Friday.
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Participate in a rotating on-call schedule during weekends and after business hours to respond to urgent IT support requests.
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Must be available to provide remote and, when necessary, on-site support during weekends, holidays, and after-hours for critical business systems.
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Occasional overtime may be required for system maintenance, upgrades, store openings, and emergency support.
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Must be able to respond promptly to high-priority incidents affecting corporate users, retail stores, network infrastructure, and POS systems.
This is a full-time position, competitive pay with medical and dental benefits, 401k, and overtime opportunities. Cover letter is not required.
- Must be based in Los Angeles Area
