Position Summary
Recovery Associates Group is seeking a dependable and organized Office Coordinator to support the daily operations of our clinic. This position serves as the first point of contact for patients and visitors while ensuring smooth administrative workflow. The Office Coordinator will manage front desk responsibilities, coordinate referrals, maintain provider schedules, verify insurance coverage, collect payments, and deliver excellent customer service in a professional healthcare environment.
Job Description
- Coordinate and maintain an efficient physician office operation to ensure smooth flow of office functions, including greeting patients and visitors in a courteous and professional manner.
- Answer incoming phone calls, respond to inquiries, and direct calls appropriately.
- Collect and record patient demographic and financial information.
- Process incoming referrals and ensure accurate documentation and follow-up.
- Maintain and coordinate provider schedules, including appointment scheduling and updates.
- Verify patient insurance coverage and eligibility prior to appointments when applicable.
- Collect patient payments including copays, deductibles, and outstanding balances.
- Provide general customer service support to patients, families, and referring providers.
- Verify and update patient demographic and insurance information in the system.
- Maintain accurate documentation within the electronic health record (EHR) system.
- Maintain a clean, organized, and professional front office environment.
- Assist with general administrative duties to support clinic operations.
- Ensure compliance with clinic policies, HIPAA regulations, and confidentiality standards.
- Generate daily, weekly, and monthly reports as needed.
- Monitors all administrative, clerical, housekeeping and maintenance functions.
Education Requirements
- High School Diploma or Equivalent
Work Experience Requirements
- 1-3 years healthcare or medical office environment.
- Experience in an outpatient or mental health clinic preferred.
Experience with insurance verification and payment collection strongly preferred.
Knowledge, Skills, and Abilities
- Excellent computer skills in word processing, database and spreadsheet programs, and e-mail and calendar functions.
- Ability to type lengthy or detailed memoranda.
- Strong organizational and multitasking skills.
- Excellent customer service, verbal, and written communication skills.
- Ability to handle sensitive information with professionalism and confidentiality.
- Proficiency with basic office software and electronic health records (EHR) systems is a plus.
