$20.21 - $25.77
Starting salary based on qualifications and experience.
General Statement of Duties
The Administrative Assistant Records Specialist performs specialized administrative and technical work related to records management, secure access, data analysis, and information sharing. This position ensures compliance with all applicable legal, regulatory, and professional standards governing the creation, storage, retention, release, and disposition of public records for the 911 Communications Center.
Distinguishing Features of the Class
Employees in this role are responsible for complex administrative support functions involving confidential and sensitive information. Work includes managing electronic and paper records, responding to public records requests, maintaining secure custody of records, and supporting departmental operations. Duties are performed under the general supervision of the Emergency Communications Director or designee and are evaluated based on accuracy, timeliness, and effectiveness of work.
Illustrative Examples of Work
Under general supervision, performs administrative and technical duties in the maintenance of records and information, including the creation, receipt, maintenance, retention, and disposal of the 911 Center’s electronic and paper records.
Maintains records and files in compliance with established procedures and processes, including but not limited to published reports and studies, ordinances, resolutions, contracts, agreements, leases, and maps.
Searches and retrieves information from files, computer records, databases, and document management systems in response to specific requests.
Assists with preparing, auditing, and scanning records into an electronic document management system.
Processes historical records collections.
Releases information and documents in accordance with North Carolina General Statute and other applicable laws and procedures.
Gathers and compiles information in response to requests.
Assists with the accession, retrieval and disposition of public records as stipulated by the Davidson County 911 Center records retention schedules.
Performs other duties as assigned.
Assist with public education on the 911 Center operations, including public safety to civic organizations.
Performs other related duties as required.
Recruitment and Selection Guidelines
Knowledge, Skills and Abilities
Ability to accurately index and maintain records and files.
Familiarity with records digitization and electronic document management systems.
Familiarity with the Public Records Act and other local, state, and federal laws relating to the maintenance, retention, and release of a wide variety of records and information.
Familiarity with the organization and functions of city government.
Skill in maintaining records and preparing reports.
Ability to deal courteously with other employees and the public in stressful conditions.
Physical Requirements
Must be able to physically perform the basic life operational support functions of balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.
Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Must possess the visual acuity to prepare and analyze data and figures, perform transcription, operate a computer terminal, perform extensive reading, visually inspect defects or parts, operation or inspection of machines, use measurement devices and assemble or fabricate parts at distances close to eyes.
Workers are required to have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.
Worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Workers are not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Education and Experience
Graduation from high school and Vocational/Technical Training with experience in all operational aspects of the Emergency Communications Center; or an equivalent combination of education and experience.
Appropriate certifications including Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and Emergency Police Dispatch-Q (EPD) certifications as well as CPR & DCI.
Experience as a telecommunicator is recommended.
Demonstrated strong performance history.
Licenses and Certifications
Special Requirements
Must have knowledge of records redaction processes
Must maintain DCI certification
Must maintain a valid North Carolina driver’s license
Must be available and able to work in the dispatch room as a Telecommunicator as needed
