MISSION:
For more than 30 years, Drew CDC has been instrumental in making a difference in the South Los Angeles Community to prepare the children of Watts-Willowbrook, Compton and South Los Angeles to succeed and thereby strengthen our community’s future. We’ve dedicated our mission to providing groundbreaking, innovative, high-quality programs that are outcome driven and best practices supported. Our values of accountability, integrity, and respect govern our decision making and ensure that everything we do strives to promote the health and well-being of those whom we serve.
POSITION SUMMARY:
The Program Assistant under the direction of the Payments (Claims) Supervisor will help assist with the day-to-day operations. All duties and responsibilities are performed in accordance with specific contractual obligations and departmental standards.
ESSENTIAL JOB FUNCTIONS:
- Provide high quality customer service for all parents, providers, internal, and external support.
- Assist fiscal team with research, documentation, and spreadsheet for provider garnishment processing.
- Assist with processing, printing, mailing, and answering provider inquiries for Stage 1 and AP providers.
- Cover provider payment processing calling queue for provider check verifications and other provider payment related calls.
- Manage and/or update provider files in the internal database in regarding to monthly union dues.
- Assist fiscal staff with special projects as needed.
- Assist clients, stakeholders, as needed with customer services (in person or via phone) and deal with correspondence, complaints, inquiries, and providing solution-oriented results. Enter client information on internal database.
- Perform other related duties as assigned.
MINIMUM QUALIFICATIONS:
- Highschool Diploma or GED Equivalent (required)
- Experience with CalWORKs or Child Care Subsidy
- Detail oriented, self-motivated, with excellent customer service
- Excellent verbal and written communication skills
- Flexible and able to manage multiple tasks and handle changing priorities/deadlines
- Possesses strong organizational and administrative skills.
- Requires considerable accuracy
- Ability to produce under tight deadlines
ENVIRONMENT:
The worker is subject to both environmental conditions (OFFICE): Activities occur inside and outside. MONDAY - FRIDAY (IN OFFICE)
Pay: $20.30 - $25.69 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Are you proficient in Microsoft Office (including Excel and Word) and comfortable with data entry or tracking systems?
- Do you have customer service experience and feel comfortable handling a high-volume phone queue?
- Are you able to manage multiple tasks, stay organized, and meet deadlines in a fast-paced environment?
Experience:
- CalWORKS or Child Care Subsidy: 1 year (Preferred)
- Title 5, 22, CDSS regulations: 1 year (Preferred)
- Child Care Assistance Program regulations: 1 year (Preferred)
Language:
Work Location: In person
