Medical Assistant – Patient Communications (Pulmonology)
The Lung Center is a private pulmonology and sleep medicine practice seeking an experienced Medical Assistant to join our team in a patient communication–focused role. This position is ideal for a skilled MA who is confident answering patient questions, managing follow-up, and taking ownership of patient communication - not just taking messages.
Position Summary
This role will primarily handle inbound and outbound patient calls. You will actively resolve patient needs, coordinate care, and ensure accurate, timely follow-through. Strong clinical knowledge, attention to detail, and excellent communication skills are essential.
Key Responsibilities
Patient Communication & Follow-Up
- Answer and return patient calls promptly and professionally
- Address patient questions related to medications, test results, symptoms, and care plans within MA scope
- Take ownership of patient follow-up to ensure questions are fully resolved
- Accurately escalate clinical concerns to providers when appropriate
Medication & Authorization Support
- Process medication refills and orders per provider protocols
- Complete prior authorizations (PAs) and communicate with pharmacies and insurance companies
- Track outstanding items and ensure timely completion
Documentation & Charting
- Document all patient interactions clearly and accurately in the EMR
- Review charts for completeness and required follow-up
- Maintain organized, detailed records to support continuity of care
Team Collaboration
- Work closely with providers, front office, and clinical staff
- Communicate clearly and respectfully with patients and teammates
- Contribute to a reliable, accountable, team-oriented environment
Qualifications
Required
- 1+ year of Medical Assistant experience in a physician’s office
- Experience answering and returning patient calls independently
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Proficiency with EMR systems
Preferred
- Pulmonology, respiratory care, or specialty practice experience
- Certified Medical Assistant (CMA) or equivalent
- BLS certification or ability to obtain
Schedule & Compensation
- Pay: $15–18 per hour, based on experience
- Environment: Supportive, professional, and collaborative practice
Who Will Succeed in This Role
This position is best suited for an MA who:
- Is confident speaking with patients and providers
- Follows tasks through to completion
- Takes ownership of patient communication
- Thrives in a fast-paced clinical environment
Pay: $15.00 - $18.00 per hour
Experience:
- Medical Assistant: 1 year (Required)
Ability to Commute:
- Florence, AL 35630 (Required)
Work Location: In person
