Staff Management and Support
- Provide motivation, direction, and feedback to Front End Shift Supervisor(s) and Cashiers; ensure
standards for service, product quality, and productivity are met.
- Ensure consistency of accountability practices in the Front End Department.
- Oversee Front End coverage/emergencies along with manager(s) on duty; fill shifts as needed for
emergencies.
- Oversee implementation of staff training and development plans, scheduling, and other identified priorities.
Planning
- Collaborate with CDT managers and others throughout the organization to plan, develop, implement, and
ensure ongoing, effective, and coordinated systems and procedures at CDT and between CDT and other
Co-op functions.
- Develop and maintain knowledge of other CDT departments sufficient to direct operations in the absence
of another department’s manager.
- Collaborate and coordinate with the CWM security team to maintain security of the building, equipment,
inventory, staff, and customers, including shoplifting, security, and store solutions training for staff.
Cashiering
- Ensure that customers are served in prompt, friendly, and courteous manner.
- Cashier as needed, maintaining a high level of service, quality, and accuracy.
- Ensure training on, understanding of, and compliance with state and federal regulations and laws related to
alcohol sales, SNAP benefits, and other processes and issues relevant to cashiering.
- Maintain current shift checklists, tools, and workflows.
- Ensure all Front End staff adhere to food safety and sanitation guidelines of the GCC Health Department.
- Ensure staff have access to, and understand Co-op promotions, including sales flyers, Food E News,
coupons, and other marketing-related materials.
Cash Accuracy and Security Systems
- Work with the CDT Store Manager, IT, Finance and Security Specialist to:
o Maintain and improve accurate systems; monitor and coach staff on cash over/shorts.
o Ensure security and accuracy of cash.
o Maintain security of the store, ensuring that opening and closing security procedures are followed.
o Follow the protocols for handling shoplifters, disorderly customers, and other emergencies, providing
leadership as needed.
Merchandising, Receiving, and Stocking
- Ensure staff properly receive all orders and maintain fully stocked, clean, and adequately rotated
shelves/coolers.
- Work closely with Purchasers and Kitchen Manager to ensure proper inventory management and rotation.
Other
- Oversee cleaning tasks, maintenance, and upkeep of grocery shelves, coolers, and dining area equipment
and fixtures.
- Troubleshoot equipment breakdowns; report to others who need to know or help. Prioritize proper
functioning and prompt repairs to the point-of-sale.
- Meet with CDT Store Manager to regularly review and prepare work plans.
- Regularly meet with CDT Managers to assess and adjust production and staffing to meet sales levels.
- Complete other duties as assigned.
