Job Description
Job Title:
PBX Operator
Wage Range:
Hourly
Department:
Front Office
Reports To:
Front Office Manager
SUMMARY:The PBX Operator is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties. The PBX Operator will assist in maintaining the Resort standards.
The PBX Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the destination and Employer of Choice!
Essential job FUNCTIONS:
· Answers all incoming resort phone calls, in a friendly upbeat tone
· Transfers incoming calls promptly, accurately and appropriately
· Relays messages accurately
· Provides general resort information to guests
· Receives and sends guests faxes
· Forwards incoming faxes to designated departments
· Distributes internal mail
· Assists in outgoing mail (associate and guest mail)
· Provides back-up assistance to front desk agents
· Assists guests with incoming packages
· Interacts with resort staff in a professional manner, assisting other departments with necessary information
· Always maintains a professional demeanor and attitude
· Assists the Front Desk as necessary. May be asked to check-in or check-out guests as needed
· Assists the concierge with recreation bookings and common resort questions
· Maintains a resolution log for the resort and follows-up with managers on pending issues
· Communicates all pertinent information to the Front Office Manager and Front Desk Managers
· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Manager On-Duty.
· Enters maintenance work orders into work order system
· Acts with responsibility towards all company property, supplies and equipment.
· Maintains a professional appearance. Follows all Oak Brook Hills Resort dress code standards.
· Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
· High school diploma or equivalent
· Prior hospitality experience preferred
· At least one year customer service experience preferred
- Experience in a Four-Diamond quality organization preferred
Job REQUIRMENTS:
· Must be a United States citizen or possess a valid work permit
· Must have excellent phone etiquette
· Must be able to read, write and speak English
· Must have strong computer skills
· Must have strong working knowledge of Microsoft Office programs
· Must be able to work well under pressure
· Must be able to accurately follow instructions, both verbally and written
· Must be highly detailed orientated
· Must be able to work in a fast paced environment
· Must have excellent listening skills
· Must possesses excellent communication skills
· Must be professional in appearance and demeanor
· Must always ensure a teamwork environment
· Ability to work a flexible schedule that may include evenings, weekends and holidays
· Must have the ability to deal effectively and interact well with the guests and associates
· Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
· Must have a passion for creating an exceptional experience for all guests
Working CONDITIONS:
- Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
“Somnium Hospitality Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.
We believe our people are the heart of the guest experience and are committed to creating a culture built on integrity, respect, opportunity, and belonging.”
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
