The job of the Retail Store Assistant Manager is to help the Retail Store Manager manage the staff and merchandise of the store. They also deal with customers and sort out the problems if any and report the performance and functioning of the store to the retail manager.
What to Expect in the Role
- Customer focused, responding to customer queries, and helping them with purchases.
- Coordinating, monitoring, and reporting on daily operations to the team and Retail Store Manager.
- Ensuring that the store looks attractive by deciding the arrangement of merchandise in the store.
- Supervise the functioning of the staff.
- Handling the pulling, packing and shipments and back-ordered products.
- Opening and closing of the doors, cash register and check-out counter.
- Training new staff and managing the work schedules of the staff.
- Being aware of daily sales targets and ensuring that the targets are met.
- Supervising the stocking of goods.
- Ensuring that the merchandise is replenished regularly, and the store is never out of stock.
- Checking the financial transactions of the store.
- Handling customer complaints and ensuring that the customers are satisfied with the store.
- Collecting feedback from customers and suggesting changes accordingly.
Ensuring that the store policies are upheld.
-
What We Will Be Needing From You:
- Excellent communication and management capabilities.
- A good sense of details and visual appeal in order to arrange the merchandise alluringly.
- Excellent observation and analytical abilities.
- Ability to make the staff work as a team by portraying good leadership qualities.
- Excellent presence of mind and ability to make quick decisions.
- Ability to handle stress.
- Excellent troubleshooting capabilities.
- High school diploma.
- At least 3+ years of retail experience.
