Company Description
We are a rapidly growing technology company, that has won awards for our Managed Services and Support as well as being included in the Inc 5000.
If you're an innovator, problem solver, and ready to make your next career move, then this is the job for you!
Job Description
We are in search of a Service Desk Engineer Tier 3 for the 8 am to 5 pm shift CST Monday through Friday.
This position is a very dynamic IT role, assisting with evening requests for support and cooperating with projects and our Service Desk team with tickets and escalations. There will be plenty of opportunities to bring helpful new ideas and inspiration to this collaborative team-based environment while assisting clients and our own internal team.
Must have 3-10 years of experience being employed in an IT position with experience with Windows Desktops, Windows Servers, VMWare, and Network Recoveries.
Responsibilities:
- Receive escalated phone calls and tickets with difficult needs and longer cure processes
- Create tickets associated to in depth processes based on an expertise
- Complete help requests/tickets (ConnectWise Manage)
- Ensure workstation/server compliance with our monitoring and security stack
- Manage end-user security access (AD, VPN, Citrix, SDP, etc.)
- Perform server/workstation maintenance (On Call / Afterhours as needed)
- Perform on-site work at customer locations
- Escalating tickets on as need basis and creating ticket notes for details of help requests received
- Advanced Project work with tracking and building of projects as needed to lead associates through advanced processes
- Coordinate with Help Desk Tech I’s and II’s to ensure that they are escalating and learning as a team
- Advanced Leadership skills used in cooperation with Help Desk team
- Basic Training skills for educating peers and Techs
Qualifications:
- Previous experience of at least four to ten years in an IT Support role (or equivalent knowledge)
- Advanced knowledge of MS Windows OS and Server OS with ability to quickly maneuver through needed tools, features, and basics of OS installations
- Training and Leadership advanced skills are needed
- Knowledge of Microsoft Office 365 and Azure with an understanding of cloud communications
- Strong ability to write documentation
- Advanced knowledge of computer issues and paths to resolutions
- Complex understanding of Network communications/structures and paths of data to and from other associated technologies
- Understanding of the OSI Model
- Strong organizational skills
- Professional attire / demeanor / attitude
- Excellent written and verbal communication skills
- Must take ownership of your job/responsibilities (you will have assistance from leadership)
Benefits are offered for employees, including Healthcare and 401K based on length of employment. Please apply if you want a stable position with a great team to grow and develop in the IT industry.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8-hour shift with 1 hour break
- 8 AM to 5 PM CST
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 3-5 years (Required)
- Windows: 3 years (Required)
Work Location:
- In office at 2546 MacArthur View, San Antonio Tx 78217
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
