Support the Retail Manager in executing store sales goals, operational priorities, and customer experience initiatives while ensuring consistent execution of company standards.
Lead daily store operations by directing team activities, monitoring workflow execution, and ensuring merchandising, cleanliness, and presentation standards are maintained.
Supervise, coach, train, and develop Retail Associates while providing ongoing performance feedback and accountability.
Assist with recruiting, interviewing, onboarding, scheduling, and staffing activities to ensure appropriate store coverage and team performance.
Serve as the primary escalation point for customer concerns and work to resolve issues quickly, professionally, and in alignment with company expectations.
Monitor inventory accuracy, product replenishment, receiving activities, and operational controls to support an efficient and organized retail environment.
Support store events, promotions, product launches, and community engagement initiatives that drive customer traffic, sales, and loyalty.
Partner with the Retail Manager to identify operational improvements, communicate business needs, and support achievement of store performance goals and KPIs.
Overview
CardsHQ is seeking a customer-focused, energetic, and operationally driven Retail Supervisor to support the daily operations of our retail store while helping create an exceptional experience for collectors, hobbyists, and customers. This role serves as a key leader within the store, partnering closely with the Retail Manager to execute operational priorities, develop team members, drive sales performance, and ensure a consistent customer experience aligned with the CardsHQ brand.
The Retail Supervisor is responsible for supporting day-to-day store execution, coaching Retail Associates, supporting staffing and scheduling efforts, resolving customer concerns, and maintaining operational excellence across the store. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment, enjoys working with people, and can balance customer service, team leadership, and operational execution. This position requires flexibility to work days, evenings, weekends, holidays, and special events based on business needs.
Responsibilities
- Support the Retail Manager in executing store sales goals, operational priorities, and customer experience initiatives while ensuring consistent execution of company standards.
- Lead daily store operations by directing team activities, monitoring workflow execution, and ensuring merchandising, cleanliness, and presentation standards are maintained.
- Supervise, coach, train, and develop Retail Associates while providing ongoing performance feedback and accountability.
- Assist with recruiting, interviewing, onboarding, scheduling, and staffing activities to ensure appropriate store coverage and team performance.
- Serve as the primary escalation point for customer concerns and work to resolve issues quickly, professionally, and in alignment with company expectations.
- Monitor inventory accuracy, product replenishment, receiving activities, and operational controls to support an efficient and organized retail environment.
- Support store events, promotions, product launches, and community engagement initiatives that drive customer traffic, sales, and loyalty.
- Partner with the Retail Manager to identify operational improvements, communicate business needs, and support achievement of store performance goals and KPIs.
Requirements
- Minimum of 3 years of retail leadership, supervisory, key holder, or team lead experience in a customer-facing environment.
- Proven experience coaching, motivating, and developing employees while driving accountability and performance.
- Strong customer service skills with the ability to effectively resolve customer concerns and create positive customer experiences.
- Excellent communication, interpersonal, and leadership skills with the ability to work effectively across all levels of the organization.
- Experience with retail operations, merchandising, inventory management, scheduling, and point-of-sale systems.
- Strong organizational skills with the ability to prioritize multiple responsibilities and adapt to changing business needs.
- Passion for sports cards, collectibles, retail, or hobby-related industries preferred, with the ability to engage customers around products and services.
- Must have a flexible schedule and be available to work evenings, weekends, holidays, and special events as business needs require.
This role is perfect for energetic leaders eager to make a difference in the retail industry! We value proactive individuals who thrive on teamwork and are committed to delivering outstanding customer experiences. Join us today to advance your career in retail management!
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
