ESSENTIAL FUNCTIONS
- Wears an “owner’s hat” in operating the store.
- Knowledgeable and proficient in each position within the cafe.
- Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
- Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
- Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
- Leads and coaches Assistant Managers/Shift Leaders and staff during each shift to ensure brand standards are upheld.
- Manages the brand experience, including hospitality, quality control, and speed of service.
- Ensures all safety and security policies are being followed as set by the brand.
- Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.
- Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
- Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
- Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
- Manages the inventory and par levels.
- Ensures equipment is operable to execute brand standards.
- Drives servsafe compliance and proper food handling procedures.
- Performs any additional tasks necessary to run the store.
REQUIRED EXPERIENCE & KNOWLEDGE
- 2 years of food service experience or hospitality degree
- Legally able to work within the State and Federal guidelines.
- Strong in driving operational execution in both FOH and BOH.
- Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.
PHYSICAL REQUIREMENTS
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting and carrying up to 50 pounds to perform duties like stocking, refilling ice, or taking out trash.
- Constant face-to-face interactions with crew members and customers.
- Safely navigate in a fast-paced café environment.
- Ability to multi-task and remain positive in sometimes stressful working conditions.
WORKING CONDITIONS
- Assistant Managers can expect to have a 40-45 hour work week, dictated by the needs of the business.
- Some early mornings, late evenings, weekends, and/or holiday hours and will have additional opening/closing responsibilities.
- Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
- Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
- Fun, fast-paced, upbeat environment with no fryers!
- Comfortable with a high level of change.
- Supplemental pay
- Bonus pay
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
