At Tara Hospitality, our goal is to build a positive, professional, and hospitable team member community that embodies our culture and values every day. We believe that by supporting one another and leading with kindness, respect, and excellence, we create memorable experiences for our guests and a workplace where everyone can thrive.
The PM PBX Agent serves as the hotel's communication hub during the evening shift, ensuring all incoming and outgoing calls are handled professionally, efficiently, and courteously. This position is responsible for providing exceptional guest service, responding to guest requests, coordinating communication between departments, and maintaining accurate information while creating memorable guest experiences.
-
Answer all incoming and internal calls promptly, professionally, and in accordance with brand standards.
-
Provide guests with accurate information regarding hotel services, amenities, dining options, transportation, and local attractions.
-
Transfer calls to the appropriate departments or team members efficiently.
-
Respond to guest requests and coordinate with the appropriate departments to ensure timely resolution.
-
Dispatch guest requests, maintenance calls, housekeeping requests, and emergency notifications as needed.
-
Monitor and respond to emergency situations following hotel safety procedures.
-
Maintain knowledge of hotel occupancy, room status, VIP arrivals, group information, and daily events.
-
Accurately record and relay guest messages.
-
Handle wakeup calls and ensure they are completed accurately and on time.
-
Assist with guest inquiries, complaints, and service recovery by resolving issues or escalating them appropriately.
-
Communicate effectively with Front Desk, Housekeeping, Engineering, Security, Valet, and Food & Beverage departments.
-
Maintain confidentiality of guest information and hotel operations.
-
Ensure the PBX area remains clean, organized, and professional.
-
Complete shift reports and communicate important information during shift transitions.
-
Follow all hotel policies, brand standards, and safety procedures.
-
Perform other duties as assigned by management.
-
TEAMWORK, TEAMWORK, TEAMWORK
-
Outstanding customer service and interpersonal skills.
-
Professional telephone communication skills.
-
Ability to prioritize multiple tasks simultaneously.
-
Strong problemsolving abilities.
-
Excellent attention to detail.
-
Ability to work independently while maintaining teamwork across departments.
-
Dependable, punctual, and professional in appearance and conduct.
-
High school diploma or equivalent preferred.
-
Previous hotel, hospitality, call center, or customer service experience preferred.
-
Excellent verbal communication and telephone etiquette.
-
Strong organizational and multitasking skills.
-
Ability to remain calm and professional under pressure.
-
Basic computer proficiency and experience using hotel management systems preferred.
-
Flexible schedule, including evenings, weekends, and holidays.
Tara Hospitality is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace where every Team Member is valued and treated with dignity. We make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are dedicated to providing equal employment opportunities and maintaining a workplace free from discrimination, harassment, and retaliation.
About Tara and Uncompromised Hospitality Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality. Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry.
