Tenant Experience Coordinator/Concierge
Be the face of an exceptional workplace.
Do you have a natural talent for making people feel welcome? Do you love creating memorable experiences, solving problems before they happen, and bringing energy to every interaction?
Join one of downtown Kansas City’s premier Class A office properties, where hospitality, professionalism, and exceptional tenant experiences are part of everything we do.
We're looking for someone who combines the warmth of a luxury hotel concierge with the creativity of an event planner. If you're polished, organized, outgoing, and thrive in a people-focused environment, this could be the perfect opportunity.
Every day is different. One morning you may be welcoming executives and VIP guests, the next you're planning a tenant appreciation event, coordinating a blood drive, or transforming our lobby into a festive holiday gathering. If you enjoy building relationships, creating community, and making a lasting impression, we'd love to meet you.
What You'll Do
You'll be the heart of our building experience by:
- Creating an outstanding first impression for tenants, clients, and visitors.
- Providing concierge-level customer service that makes everyone feel valued.
- Coordinating conference room reservations, building amenities, and guest services.
- Planning and executing engaging tenant events, appreciation activities, wellness programs, and community-building experiences.
- Working with vendors, managing event logistics, and ensuring every detail is executed flawlessly.
- Partnering with our property management team to create a workplace people genuinely enjoy coming to.
- Helping keep our common areas welcoming, organized, and professional.
- Communicating with tenants through newsletters, emails, and event promotions.
We're Looking For Someone Who Is
- Friendly, confident, and genuinely enjoys building relationships while maintaining professionalism.
- Professional, polished, and approachable, with excellent judgment and discretion.
- Observant and attentive, with the ability to anticipate tenant and visitor needs while maintaining a welcoming presence.
- Maintains a professional appearance and minimizes personal distractions during work hours.
- Exceptionally organized with strong attention to detail.
- Calm under pressure and able to adapt when priorities change.
- A creative problem-solver who takes initiative.
- Comfortable juggling multiple projects while maintaining a positive attitude.
- A true team player who isn't afraid to jump in wherever needed.
Bonus Points If You Have
- Experience in hospitality, hotels, restaurants, luxury retail, or guest services.
- Event planning or community engagement experience.
- Front desk or concierge experience.
- Strong written communication skills.
- Bilingual or multilingual abilities.
Why You'll Love Working Here
We believe our employees deserve the same exceptional experience we strive to create for our tenants.
We offer:
- Competitive compensation
- Excellent health insurance
- FREE on-site gym membership
- FREE parking
- Paid vacation plus additional performance-based bonus days
- A collaborative, supportive team environment
- The opportunity to create experiences that people genuinely remember
This Isn't Just a Front Desk Position
This is a career for someone who loves hospitality, enjoys planning events, and takes pride in creating exceptional experiences every day. If people often describe you as welcoming, organized, energetic, and someone who "makes things happen," we encourage you to apply.
Bring your personality. Bring your creativity. Help us create a workplace people love.
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Do you have concierge or Tenant Customer Service experience? If so, how many years?
- Do you understand how to be friendly yet professional?
Work Location: In person
