The Program Supervisor is responsible for supporting the day-to-day operations and overall effectiveness of the program. This position requires strong organizational, communication, problem-solving, and coordination skills, with the ability to work independently and collaborate effectively with multiple teams and stakeholders.
Oversee daily program operations, scheduling, staff coverage, and service coordination.
Monitor Electronic Health Records (EHR) and client files to ensure documentation is accurate, timely, complete, and compliant with agency and regulatory requirements.
Maintain current client rosters, transportation schedules, participation schedules, and other program records.
Coordinate with clinicians and program staff regarding documentation, care plan cycles, client needs, and follow-up items.
Support quality improvement initiatives and identify opportunities to improve program processes and service delivery.
Maintain professional relationships with clients, families, guardians, staff, and other stakeholders.
Review staff timecards for accuracy and compliance with payroll policies and procedures.
Maintain required productivity and caseload standards.
Communicate timely and professionally through Outlook and other agency systems.
Maintain a consistent on-site presence to provide operational support and engage with staff and clients.
Obtain required client or guardian signatures and ensure documentation is properly completed and maintained.
Support a therapeutic, supportive, and positive program environment.
Communicate with families regarding transportation, field trips, holiday closures, and other program-related matters.
Facilitate staff meetings and assist with special projects or other duties as assigned.
Adhere to all organizational policies, procedures, and applicable regulatory requirements.
