Description: Mrs. Clark’s Foods is a family-owned company with a proud history of producing high-quality food products for over a century. We take pride in our strong team culture, commitment to quality, and dedication to delivering exceptional service to our customers. If you thrive in a fast-paced environment and enjoy solving operational challenges while leading a team, this role offers the opportunity to make a meaningful impact on our daily operations.
The Customer Service & Account Coordinator serves as a key liaison between Mrs. Clark’s and its customers, ensuring seamless order execution, data accuracy, and proactive account management. This role is responsible for supporting customer relationships while partnering cross-functionally with Planning, Production, and Warehouse teams to deliver best-in-class service and operational efficiency.
This position plays a critical role in maintaining system integrity, managing inventory alignment with customer demand, and driving continuous improvement in customer-facing processes.
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Serve as primary point of contact for assigned customer accounts
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Build strong relationships through proactive communication and responsiveness
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Manage account complexities, including unique customer requirements, order patterns, and service expectations
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Anticipate customer needs and provide solutions that support long-term partnership growth
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Enter, manage, and monitor customer orders across internal systems and customer portals
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Ensure accuracy and timeliness of all order-related data
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Execute updates across planning systems, ensuring alignment between customer demand and internal operations
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Troubleshoot and resolve order discrepancies, delays, or service issues
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Monitor inventory levels tied to customer demand and forecasts
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Identify and address slow-moving or excess materials in collaboration with customers and internal teams
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Partner with Planning and Production to align supply with customer requirements
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Support initiatives to improve inventory turns and reduce waste
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Maintain accurate and up-to-date data across ERP systems, planning tools, and customer portals
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Validate and cross-check information to ensure consistency across platforms
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Support continuous improvement of data processes and reporting accuracy
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Own and evolve business routings, including post-event tracking, performance updates, and SOP documentation
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Identify gaps in processes and implement improvements to enhance efficiency and customer experience
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Support KPI tracking and reporting related to service, order accuracy, and fulfillment performance
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Partner with Warehouse, Production, Quality, and Planning teams to ensure customer expectations are met
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Communicate customer priorities and changes to internal stakeholders
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Support issue resolution through coordinated problem-solving
Requirements:
Qualifications:
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2+ years of experience in customer service, supply chain, logistics, or account coordination
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Experience working in a manufacturing or distribution environment preferred
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Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
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Proficiency in ERP systems, Microsoft Excel, and customer portals
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Excellent communication, problem-solving, and organizational skills
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Ability to analyze data and make informed decisions
Benefits:
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Health, Vision, & Dental Insurance- eligible after 90 days
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Vacation, paid sick days/PTO- begin accruing at 90 days
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401(k), with company matching
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Life Insurance
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Flexible Spending Account / Health Savings Account
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Short-Term Disability and Long-Term Disability Insurance
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Paid Holidays
