Retail Manager
Summary
The Store Manager is responsible for leading with vision, and sales values in order to develop a high-performing team that consistently delivers top-line sales growth. The SM leads a team of 5-8 retail employees at their store. Store Mangers are accountable for all aspects of managing a retail environment. This leader drives his/her business through a focus on performance (sales, service, merchandising, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures). This position requires a passion for process excellence, strong proactive leaderships, a drive for results, and the ability to lead and influence.
The Store Manager leads a team of assistant managers and budtenders who are accountable for all aspects of managing a single/multiple retail store(s) (as well as all other projects/duties as assigned).
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The SM is a champion of the company's mission, brand, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned)
Performance
- Meet or exceed goals related to each total store sales, profitability, and operational excellence.
- Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
- Build a team that embodies the company brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits.
- Review and interpret financial and operational reporting regularly, including audit results.
- Identify underperforming metrics, and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
People
- Attract, hire, and retain a diverse team of top talent.
- Train, coach, and develop direct reports using company programs, tools, and resources.
- Create an environment that inspires and encourages the growth and positive engagement of sales associates.
- Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.
- Promote a culture of teamwork by working alongside the management team, sales associates, establishing priorities, and providing clear direction.
Process
- Be knowledgeable of, and ensure compliance with company policies, procedures, and standards.
- Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, stay at appropriate budgeted levels, and execute company directives.
- Use the company's task management tools as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
- Support continuous improvement by implementing company programs and influencing end- users buy in.
Competencies
- Problem Solving/Analysis
- Teamwork Orientation
- Guest/Client Focus
- Product Merchandising
- Initiative
- Merchandising sets and product competencies
- Ethical conduct
- Leadership
- Fiscal Responsibilities
- Time Management
- Communication Proficiency
- Technical Capacity
- Global & Cultural Awareness
Supervisory Responsibility
This position manages all employees of the assigned store and is responsible for the performance management of the employees within the store.
Work environment
This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, tablets, photocopiers, filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.
Position Type/Expected Hours of Work
This is a full-time exempt position. Flexibility is a must. Occasional overtime work may be required as job duties demand.
Required Education and Experience
- Must be at least 21 years of age
- 3-7 years of managerial experience, multi-store, or high volume experience a plus
- 4+ years’ experience in the retail industry customer-centric approach
- Bachelor’s Degree in Business or equivalent experience in related field
- Strong leadership skills, ability to build and manage teams
- Ability to work a full-time flexible schedule, including evenings, weekends and Holidays
- Must have a dependable car or public transportation alternative
- Proficient in Windows/iOS - based software such as Excel, Word and Outlook, as well as others
Additional Eligibility Qualifications
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ADDITIONAL INFORMATION: You will be joining an excellent team of high achievers, who are all extremely driven to be the best at what they do--where quality and winning is paramount.
All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status or protected veteran status. The Company will consider employment for all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
Job Type: Full-time
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Work Location: In person
