General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Record details of inquiries, comments and complaints
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Education and Experience
- College degree - preferred
- Previous experience in manufacturing environment preferred
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Ability to type
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Key Competencies
- Interpersonal skills
- Communication skills - verbal and written
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Initiative
- Stress tolerance
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Vision insurance
Shift:
Work Location: In person
