Position Title: Outreach Coordinator (P/T)
Classification: Non-exempt (hourly)
Reports To: Assistant Marketing and Social Media Manager
Compensation: $18.00 - $20.00 hourly
ABOUT US:
The Humane Society of Greater Miami (referred to as “Company”) is a non-profit organization dedicated to the rescue, rehabilitation, and rehoming of animals in need. Our mission is to provide compassionate care, advocacy, and support for animals while educating the community about responsible pet ownership and animal welfare.
POSITION SUMMARY:
Under the supervision of the Assistant Marketing and Social Media Manager, we are seeking two Outreach Coordinators responsible for the implementation of our outreach program. The position will provide outstanding customer service, spearheading adoptions, driving to and from events and leading the outreach team while off site. The Outreach Coordinator collaborates directly with customers, staff, and volunteers, providing courteous, friendly, and professional assistance.
This position is the first point of contact between a customer and the Humane Society of Greater Miami at all outreaches, he/she is responsible for ensuring the first encounter is positive for the customer and sees the encounter through to a successful outcome.
DUTIES & RESPONSIBILITIES:
- Point of contact for parties who wish to plan/host future events after being given the approved information from the Assistant Marketing and Social Media Manager.
- Prepares adoption folders, prepping the van and adoption bag for each outreach.
- Communicates with the Marketing Team for event signage and/or printed materials.
- Conveys outreach needs to necessary teams
- Follow-up to ensure all pertinent information has been given to volunteers.
- Works with the Shelter team (Customer Service and Animal Care) to ensure all necessary
- materials are ready for outreaches.
- Manages selection of outreach materials under the supervision of the
- Marketing Team, such as tablecloths, brochures, crates, informational material, tables, chairs, tent, etc.
- Maintains an inventory and log for outreach materials.
- Works with the Adoption Team and Animal Care to select appropriate animals for outreach under supervision of the Assistant Marketing and Social Media Manager.
- Supervises the preparation of all selected animals including health checks, bathing, collars, leashes, adoption materials, etc.
- Supervises and leads the dogs and volunteers during the outreaches.
- Updates the outreach-tracking sheet daily.
- Prepares and performs post-outreach duties such as putting all animals away safely, cleaning the van, completing Post Outreach Report, etc.
- Attends all Aventura Mall outreaches and all other approved outreaches by the Assistant Marketing and Social Media Manager.
- Attend all special events hosted by the Humane Society of Greater Miami.
- Performs all other duties as assigned.
QUALIFICATIONS:
- Prefer associate’s degree and one year of pertinent experience such as community organization work, special events, graphic design, marketing, public relations; or an equivalent combination of education and experience.
- Understanding or experience in handling and working with dogs and cats preferred.
- Ability to plan and organize tasks to deliver work within a pre-determined timeline.
- Ability to work independently to bring a project to completion and skills in facilitating partnerships, developing collaborative projects, prioritizing, and managing multiple tasks in a dynamic, fast-paced work environment.
- Excellent oral and written communications skills as well as strong customer service ability.
- Sympathetic and objective understanding of other people; tact; patience; emotional stability; pleasing personality and neat personal appearance.
- Experience in computer skills in Excel, Word, PowerPoint,
- Passionate about animals.
- Must have a clean driving record.
- Due to the nature of this position, must be Bilingual (English/Spanish)
- Passion for animal welfare and a commitment to the mission and values of the Humane Society of Greater Miami.
PHYSICAL DEMANDS:
- Sitting for prolonged periods while working at a desk or computer.
- Frequent use of a computer, including typing and viewing screens for extended periods.
- Occasional standing, walking, and light lifting of office materials (up to 10–15 pounds).
- Ability to work in environments where animals are present, with potential exposure to animal-related conditions and hazards.
ADDITIONAL INFORMATION:
The Humane Society of Greater Miami offers a comprehensive benefits package that includes health, dental, vision, and life insurance; retirement plans; paid time off and holidays; as well as employee discounts on pet adoptions and veterinary services.
The Humane Society of Greater Miami is an equal opportunity employer and is committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. We encourage individuals from all backgrounds to apply. Please note, this is not a contract of employment, and all employment is at-will.
Pay: $18.00 - $20.00 per hour
Work Location: In person
