Job Title: Private Jet Concierge
Location: Cleveland Hopkins International Airport (CLE)
About Sky Quest:
Sky Quest is a premier provider of private jet services, dedicated to delivering unparalleled customer experiences for our elite clientele. As a Private Jet Concierge, you will be the face of Sky Quest, ensuring every client interaction is seamless, professional, and memorable.
Your Mission:
As the Private Jet Concierge, you will create a world-class customer service experience by:
- Greeting and assisting passengers during departures and arrivals.
- Coordinating ground transportation for private jet charter flights.
- Ensuring catering, luggage, and vehicle services are flawlessly executed.
- Maintaining and managing the CLE stockroom to meet client needs.
Key Responsibilities:
1. Meet & Greet Passengers at CLE
- Coordinate and perform meet-and-greets at Atlantic Aviation and Jets FBO.
- Facilitate smooth transitions at the start and end of trips.
- Verify catering is delivered and onboard before departure.
- Assist passengers with luggage from cars to planes (and vice versa).
- Manage client car keys for vehicles scheduled for detailing.
2. Arrange and Monitor Ground Transportation
- Schedule rental cars and driver services for upcoming flights.
- Confirm ground transportation services are in place for active flights.
- Maintain accurate written and communication records through our aviation software, project management software, email and Slack.
3. Oversee CLE Stock
- Maintain adequate inventory for standard and special flight requests.
- Coordinate with Ground Support for catering and special stock needs.
4. Email Inbox Management
- Organize and update shared email inboxes.
- File emails and upload receipts to corresponding trips.
Qualifications:
To excel in this role, candidates should meet the following qualifications:
- Experience: A minimum of at least one year in the private aviation industry or two years of experience with administrative, executive or forward-facing customer service with an aviation-related company is essential.
- Team-Oriented: You thrive in a dynamic, fast-paced team environment.
- Communication: Exceptional verbal and written communication skills are second nature to you.
- Positive Attitude: Your ability to maintain positivity in both team and individual settings stands out.
- Customer Service Focus: Excellence in customer service drives your professional ethos.
- Tech-Savvy: Proficient in navigating multiple software platforms and adept at managing and monitoring multiple email inboxes simultaneously to ensure seamless communication and organization.
Key Competencies:
The ideal candidate will demonstrate:
- Efficiency and attention to detail.
- Honesty, integrity, and strong follow-through.
- Organization and adaptability in a fast-changing environment.
- Calmness under pressure and persistence in achieving results.
- Strong teamwork and enthusiasm for the role.
Schedule: Sunday thru Wednesday 11am to 7 pm
Why Join Sky Quest?
- Work for a top workplace with a 9-year award-winning reputation.
- Thrive in a high-performance, luxury-focused environment.
- Play a key role in delivering exceptional experiences to elite clients.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to Commute:
- Cleveland, OH 44135 (Required)
Ability to Relocate:
- Cleveland, OH 44135: Relocate before starting work (Required)
Work Location: In person
