SHOP LEADERPay:
$20.50 - $24.00 per hour + tips
Job description:The Shop Leader is responsible for leading the daily operations of an Island Cool Ice Cream shop. This includes delivering an exceptional guest experience, developing staff, maintaining product and cleanliness standards, and ensuring smooth, efficient operations.Shop leaders are hands-on employees who work with the General Manager to coach, support, and elevate their teams — not clipboard supervisors. They set the tone for the shop and ensure Island Cool’s values show up in every shift.*Key Responsibilities1. Leadership & Culture:Model Island Cool’s values: Joy, Pride, SupportBuild a positive, inclusive, high-energy shop cultureCoach staff in real time with clarity and kindnessReinforce expectations consistently and fairlyAddress performance issues early and constructivelyDemonstrate exceptional reliability, including a strong willingness to cover shifts when needed and maintaining a very low frequency of call-outs. Model the attendance and dependability standards expected of the entire team. Participate in an alternating on-call rotation with the General Manager to ensure all uncovered call-outs are covered.2. Staff Development & SchedulingDevelop Senior ScoopersBuild weekly schedules that balance labor cost, staff availability, and the customerexperienceEnsure minors’ hour restrictions are followedMaintain a healthy staffing mix (Jr Scooper → Scooper → Senior Scooper → SL)Ensure all called-out shifts are covered — either by staff or, if necessary, by stepping in personally or coordinating with the General Manager.3. Operations & StandardsEnsure the shop is clean, organized, and guest-ready at all timesMaintain product quality, portioning, and presentationOversee opening/closing proceduresEnsure accurate register operationsMaintain equipment and coordinate repairs when needed4. Inventory & OrderingOversee inventory countsPlace accurate, timely ordersMaintain par levels and prevent stockoutsTrack waste and identify opportunities to reduce it5. Guest ExperienceEnsure every guest receives warm, friendly, efficient serviceHandle guest issues calmly and professionallyMaintain pace and flow during busy periodsSupport staff in delivering a consistent, joyful experience6. Performance & ReportingMonitor labor as a % of sales, sales trends, and product usageCommunicate issues and insights to General ManagerSupport rollout of new systems (loyalty, inventory, scheduling, etc.)Maintain compliance with health, safety, and labor regulations* QualificationsRequired:Experience in food service, retail, or hospitalityStrong communication and people-leadership skillsAbility to coach, motivate, and hold staff accountableHigh reliability and strong work ethicAbility to work evenings, weekends, and peak seasonsCalm under pressure; solutions-orientedPreferred:Experience managing a small teamExperience with scheduling, inventory, or trainingFamiliarity with high-volume service environments*Island Cool Shop Leaders are the heartbeat of each shop. They create the environment where staff thrive, guests feel welcome, and the business grows sustainably. This role is perfect for someone who loves people, loves ice cream, and loves building a team that feels proud of their work.Benefits:
- Paid Time Off
- Health Stipend
- Bonus
License/Certification:
- Food Handler Certification (Required)
- Driver’s License and Reliable Transportation (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Pay: $20.00 - $24.00 per hour
Benefits:
- Flexible schedule
- Flexible spending account
- Paid time off
Work Location: In person
