Switchboard Operator

The Village of Skokie
Skokie, IL

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Job Details

$26.32 - $34.44 an hour
5 days ago

Benefits

Employee assistance program

Qualifications

Computer operation
Operator switchboards
Safety protocol adherence
Phone communication
High school diploma or GED
Computer skills
Telephone systems
Office phone management

Full Job Description

VILLAGE OF SKOKIE
EMPLOYMENT OPPORTUNITIES

Social Security Retirement Benefits Employee Assistance Plan

IMRF Pension Benefits Deferred Compensation Plan
Confidential Menta! Health Support Credit Union

Notice of Accepting Applications for the Position of:

RECEPTIONIST /SWITCHBOARD OPERATOR (Part'Time)
- Friday 8:30 a.m. - 1:00 p.m.

Salar The hourly pay range for this position is $26.32 - $34.44. The starting
Information: pay range is $26.32 - $29.02, depending on qualifications.

Brief Duties include answering telephones and directing calls coming

Description through the Village's computerized switchboard to appropriate

of Duties: departments/ individuals in a polite, expeditious manner, as well as
assisting walk-in visitors; Assists the Village Clerk's office in such
duties as real estate tax transactions and voter registration; Performs
mail sorting, opening, check payment sorting, counting and tallying
utilizing tape machine calculator or other electronic calculators;
Performs other work-related duties as assigned.

Required High school diploma or equivalent required; Prior switchboard and/or
Iiraininci and administrative support in an office environment preferred; Must have
Knowledcie: excellent hearing, verbal communication skiiis, telephone and

interpersonal skills, along with a pleasant and welcoming personality;
Must be able to manage multiple calls in sequence; Must have the
ability to operate moderately sophisticated office equipment including,
but not limited to, the Village's switchboard, personal computers,
printers, calculators, etc.; Must be fluent in English; Bilingual skills
helpful, but not required.

Application To be considered for this position, piease submit a Village of Skokie
Process: Application for Employment by September 4, 2026, to: Village of

Skokie Human Resources Division, 5127 Oakton St, Skokie, IL
60077, or by email to [email protected]. Applications are
available on the Skokie Jobs page at skokie.org.

APPLICATION DEADLINE: Friday, September 4, 2026

THE VILLAGE OF SKOKIE IS AN EQUAL OPPORTUNITY EMPLOYER

15968

VILLAGE OF SKOKIE, ILLINOIS Job Description

Revised: August 2026

JOB IDENTIFICATION

Position Title: SWITCHBOARD OPERATOR - Part-time

Salary Range: A 127

FLSA: Non-exempt

Department: Finance

Division: Administration

Reports to: Finance Director

Supervises: None

JOB PURPOSE

Under general supen/ision, this position is responsible for directing aif caiis coming through
the Village's switchboard to appropriate departments and individuals. Aiso assists Viiiage
Clerk's office with various clerical tasks.

ESSENTIAL JOB FUNCTIONS

Directs a!l caiis coming through the Village's switchboard to appropriate

departments/individuals in a poiite and expeditious manner.

Assists wafk-in visitors by answering questions or directing them to the appropriate

department.

OTHER RESPONSIBILITfES

Assists the Village Clerk's office with such duties as real estate transfer tax transactions

and voter registration;

Performs mait sorting, opening, check payment sorting, counting and tallying utilizing tape
machine calculator or other electronic calculators;

Performs other work-relatect duties, as assigned.

612172

KNOWLEDGE / SKILLS I ABILITIES

« Excellent verbal communication and interpersonal skills, along with a pleasant and
welcoming personality;

® Ability to operate basic office equipment, including tape machine and other calculators,
desktop computer, printers, and be abie to read a computer display;

9 Abiiity to utilize hand-set or head-set and operate push buttons on teiephone, system
board, or cat! routing software using a desktop computer;

» Capable of managing multiple calls in sequence;

» Must to follow alt safety rules and regulations of the Viitage.

EDUCATION I TRAINING / EXPERIENCE

® High Schooi diploma or equivaient required;

® Prior switchboard and/or administrative support experience in an office environment

preferred;

Must be fluent in English; Bi-iingual skills helpful, but not required

OTHER NECESSARY REQUIREMENTS 1 LICENSES

« None

PHYSICAL AND ENVIRONMENTAL CONDITIONS

The duties performed by this position are representative of sedentary work with occasiona!
exertion of 10 pounds of force to move boxes of fiies or insurance booklets. The work is
regularly in an indoor environment, in an office setting that is quiet except for office equipment
background noises. Subject to frequent interruptions by telephone callers and walk-in visitors.

While performing the duties of this position, the empfoyee is constantly required to sit, talk,
listen, hear the normal range of sounds, read written reports, use hands to operate essential
office equipment including computer/typewriter keyboard, teiephone, etc. Visual acuity is
important. The employee is frequently required to stand and periodicaliy move to other
locations within the building.

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