Store Manager – Dabbers GamingJob Summary
Dabbers Gaming is seeking an enthusiastic and experienced Store Manager to oversee the daily operations of our tabletop gaming and retail store. This leadership role is responsible for driving sales, delivering exceptional customer service, managing inventory, and cultivating an inclusive and engaging gaming community. The Store Manager will lead a passionate team while ensuring the store remains a premier destination for board games, trading card games, miniatures, role-playing games, and organized play events.
The ideal candidate is a hands-on leader who enjoys working in a fast-paced retail environment, has strong operational and team management skills, and is passionate about building a welcoming space for gamers of all experience levels.
Key Responsibilities
- Lead all daily retail operations, ensuring exceptional customer service and an outstanding in-store experience.
- Recruit, interview, onboard, train, and develop team members while fostering a positive, collaborative work environment.
- Create and manage staff schedules, oversee payroll, and conduct regular coaching and performance evaluations.
- Manage inventory levels, purchasing, receiving, merchandising, and product replenishment across all gaming categories.
- Utilize POS systems for sales transactions, reporting, cash handling, and inventory management.
- Maintain attractive product displays and ensure the store is clean, organized, and fully stocked.
- Plan, coordinate, and oversee organized play events, tournaments, game nights, prereleases, leagues, and community activities.
- Build relationships with local gaming communities to encourage customer engagement and repeat business.
- Analyze sales trends, monitor key performance metrics, and implement strategies to achieve sales and profitability goals.
- Develop and execute promotional campaigns, product launches, and community outreach initiatives.
- Ensure compliance with company policies, operational procedures, and loss prevention standards.
- Resolve customer concerns professionally while maintaining a welcoming, inclusive, and community-focused environment.
- Collaborate with ownership to identify opportunities for business growth and operational improvements.
Qualifications
- Previous management experience in retail, hobby retail, entertainment, or specialty retail environments preferred.
- Strong leadership experience with hiring, coaching, scheduling, and developing employees.
- Excellent communication, organizational, and customer service skills.
- Experience using POS systems, inventory management software, and Microsoft Office or Google Workspace.
- Strong understanding of inventory control, merchandising, budgeting, and retail operations.
- Ability to multitask, prioritize, and lead effectively in a fast-paced environment.
- Passion for tabletop gaming, board games, trading card games, miniatures, or role-playing games is strongly preferred.
- Experience organizing tournaments, leagues, or community events is highly desirable.
- Flexible availability, including evenings and weekends.
Preferred Skills
- Retail management
- Team leadership and employee development
- Inventory management and purchasing
- Merchandising and visual presentation
- Event planning and execution
- Sales analysis and performance management
- Cash handling and POS operations
- Customer conflict resolution
- Community engagement and relationship building
- Knowledge of board games, TCGs, RPGs, miniatures, and hobby gaming products
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
