Position Summary
Titan Gym is seeking a friendly, dependable, and service-oriented Front Desk Associate to be the face of our gym. As the first and last point of contact for members and guests, you will create a welcoming environment while providing exceptional customer service. Front Desk Associates are responsible for member check-ins, account management, sales support, facility cleanliness, and ensuring every member has a positive experience.
As a faith-based, family-owned gym, we are looking for team members who demonstrate integrity, professionalism, and a genuine desire to serve others.
Key Responsibilities
Member Services
- Greet every member and guest with a positive, welcoming attitude.
- Check members into the gym using the membership management system.
- Answer phones and member inquiries promptly and professionally.
- Assist members with account updates, billing questions, and membership information.
- Resolve member concerns or escalate issues to management when appropriate.
Sales & Membership Support
- Conduct tours of the facility for prospective members.
- Explain membership options, promotions, and personal training services.
- Assist with membership enrollments, renewals, and cancellations
Facility Operations
- Maintain a clean, organized, and professional front desk area.
- Perform regular walkthroughs to ensure cleanliness throughout the gym.
- Restock supplies including towels, sanitizer stations, and retail merchandise.
- Report maintenance or safety concerns to management promptly.
- Preform duties and responsibilities associated with opening and/or closing the facility.
Administrative Duties
- Process membership agreements and payments accurately.
- Maintain confidential member information.
- Complete opening and closing procedures.
- Assist with data entry and other administrative tasks as assigned.
Qualifications
- Must be 18 years of age or older.
- Strong communication and interpersonal skills.
- Dependable, punctual, and professional.
- Previous customer service, retail, hospitality, or fitness industry experience is a plus.
- Comfortable using computers, point-of-sale systems, and basic office software.
- Passion for health, fitness, and helping others succeed.
- Must obtain a Food Manager Certification within 30 days of hire.
Physical Requirements:
- Ability to stand for extended periods.
- Lift up to 100 pounds occasionally.
- Walk throughout the facility during shifts.
- Perform cleaning and stocking duties.
Preferred Qualities
- Positive attitude and strong work ethic.
- Team-oriented with excellent problem-solving skills.
- Comfortable speaking with prospective members and promoting gym services.
- Demonstrates honesty, integrity, and accountability.
- Supports Titan Gym's mission of fostering a welcoming, faith-based community.
Schedule
- Part-time opportunities available.
- Morning, evening, weekend, and holiday shifts may be required.
Benefits
- Complimentary gym membership.
- Employee discounts on supplements, apparel, and services.
- Ongoing training and professional development.
- Positive, family-oriented work environment.
Success in This Role
A successful Front Desk Associate consistently creates a welcoming atmosphere, builds lasting relationships with members, maintains an organized and clean facility, supports membership growth, and helps ensure every member leaves with a positive impression of Titan Gym.
Pay: From $12.00 per hour
Work Location: In person
