WHAT WE ARE LOOKING FOR:
Maintain regular dialogue and positive support with customer accounts, wholesalers, sales reps., and sales managers. Promoting our full range of products to interested customers and helping them to identify their needs as well as instructing them through our product information. Ensure a high level of efficiency and accuracy is achieved, providing a high standard of customer care in all aspects of the sales order processing, customer support. Promote teamwork within the department and maintain excellent working relations with all other departments.
Essential Job Functions:
- Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description
- Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI
- Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
- Back up to Receptionist for breaks and lunch hours including time off; coordination of time required
- Responsible for confirming purchase orders from customers/wholesalers using our SAP system
- May participate in assisting with Audits, and file documents onto network server
- Direct any incoming calls which may belong to a different department. Soft transfer by introducing the call to the appropriate department / employee
- Support and aid teammates as requested
- Other duties as required
Non-Essential Job Functions:
- Assist other internal departments
- Logistic support
Skills:
- SAP or CRM experience
- Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multitask, have great organizational and verbal and written communications skills
- Good conflict resolution, customer retention and satisfaction skills
- Proficient in Microsoft Word, Excel, Outlook, and Internet searching
- Interpersonal, ambition, strong work ethics, a willingness to learn and self-motivated
- Excellent listening, negotiation and telephone skills. Friendly, passion to help others,
- Experience in delivering customer focused solutions based on customer needs
- Ability to work in a fast-paced, team-based environment, with flexibility and ability to excel
- FedEx and Freight logistic shipping. Experience in quoting and creating bill of ladings, and commercial invoices
- Excellent ten key by touch, and 65 WPM and numerical data entry skills
Education/and Related Experience:
- High School graduate
- 3-5 years’ customer service experience, answering telephone calls within a call center environment
- Proven track record maintains customer service support levels
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice
Pay Scale: $20.84/hr - $22.84/hr DOE plus Annual Bonus Opportunity!
Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.
Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.
Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.
Navien Inc. is an Equal Opportunity Employer
No Agencies Please!
