We enrich the lives of those we serve by providing a nurturing environment that fosters joy, purpose, and well-being. The Sharon at SouthPark is a continuing care retirement community for senior residents located near the heart of SouthPark. We are a non-profit long-term care facility that offers independent living, assisted living, and skilled nursing care. At the Sharon at SouthPark our team member's number one responsibility is to deliver compassionate resident care every time! We believe by demonstrating our unifying principles of stewardship, unity, purpose, excellence in service, respect, and beauty this can be achieved daily.
SUMMARY
The Reception & Resident Concierge serves as the first and lasting impression of The Sharon at SouthPark, creating a welcoming, professional, and hospitality-focused experience for residents, families, guests, prospective residents, vendors, and team members. This role combines the essential functions of front desk operations with personalized concierge services designed to enhance resident satisfaction, engagement, and well-being.
The Reception & Resident Concierge acts as a community ambassador, resource navigator, and service coordinator, maintaining extensive knowledge of community amenities, programs, services, staff, and resident resources. This position supports resident independence, fosters meaningful connections, and ensures residents, families, and visitors receive exceptional customer service while contributing to a safe, secure, and vibrant living environment.
ESSENTIAL DUTIES AND RESPONSIBLITIES include the following (other duties may be assigned):
Essential Duties and Responsibilities
Hospitality & Resident Experience
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Serve as the hospitality ambassador for The Sharon by providinga warm, welcoming, and professional experience for all residents, families, visitors, prospective residents, vendors, and guests.
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Build positive relationships with residents and develop familiarity with resident preferences, interests, and service needs.
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Provide personalized concierge assistance including coordination of transportation, dining reservations, appointments, delivery services, personal services, and community resources.
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Assist residents with scheduling services, obtaining information, and connecting with the appropriate departments for support.
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Help residents navigate resident technology platforms, including Cubigo and other community communication systems.
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Maintain current knowledge of daily activities, dining options, wellness programs, events, community services, and resident resources.
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Welcome and assist new residents during move-in and orientation, helping them become familiar with community amenities, services, and opportunities for engagement.
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Document, track, and communicate resident requests, concerns, service issues, and feedback to appropriate departments to ensure timely resolution.
Front Desk & Communication Operations
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Operate and maintain the community telephone system, answering incoming calls promptly, professionally, and courteously.
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Assist residents with telephone-related needs, including outgoing calls and telephone service changes.
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Maintain resident directory information and update resident contact and room information as needed.
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Greetall visitors and ensure visitor registration and sign-in procedures are followed.
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Provide directions, information, and assistance to guests, visitors, vendors, and service providers.
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Support prospective resident visits by ensuring guests receive a warm welcome and are connected with the Sales and Marketing team.
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Maintain a professional, organized, and inviting reception area that reflects the standards of The Sharon.
Resident Engagement & Community Support
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Assist with resident communications, announcements, newsletters, calendars, and informational materials.
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Support resident programs, special events, holiday celebrations, educational programs, and community gatherings.
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Maintain awareness ofresidentbirthdays, move-ins, anniversaries, and community milestones to support engagement initiatives.
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Assist residents in accessing community forms, directories, schedules, calendars, and informational resources.
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Collaborate with all departments as needed to enhance the resident experience.
Administrative & Service Coordination
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Coordinate transportation requests and maintain transportation schedules.
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Assist with management of guest suite reservations and distribute information to appropriate departments.
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Receive or redirect deliveries, flowers, medications, packages, and other items and coordinate timely delivery to residents and staff.
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Assist with vendor coordination and service-provider arrivals.
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Maintain lost-and-found records and procedures.
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Support employment application distribution and notification procedures as directed.
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Maintain key control systems, community access credentials, and other assigned administrative records.
Safety & Security Responsibilities
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Monitor security cameras and promptly report concerns or suspicious activity to Security and appropriate leadership.
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Assist with emergency communication procedures, including monitoring emergency calls and following established response protocols.
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Monitor communication systems and notify appropriate personnel of urgent situations.
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Support community safety initiatives and visitor management procedures ensuring the security of our main entrance.
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Utilize communication equipment, including radios and emergency communication systems, as required.
Service Excellence
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Demonstrate a resident-centered approach in all interactions.
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Identify opportunities to improve resident satisfaction, engagement, and service delivery.
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Promote a culture of hospitality, respect, dignity, and person-centered service.
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Perform other duties as assigned to support community operations and resident well-being.
Education and Experience
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High school diploma or equivalent required.
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Associate degree in hospitality, communications, business, recreation, resident services, or a related field preferred.
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Minimum of one to three years of experience in hospitality, concierge services, customer service, senior living, healthcare, hotel, resort, or related service environment preferred.
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Experience working with older adults strongly preferred.
Knowledge, Skills, and Abilities
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Exceptional customer service and hospitality skills.
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Strong verbal and written communication abilities.
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Ability to remain calm, professional, and resourceful during emergencies and high-volume activityperiods.
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Excellent organizational, multitasking, and problem-solving skills.
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Ability to maintain confidentiality and professionalism.
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Proficiency with Microsoft Office, email systems, scheduling software, and resident management platforms.
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Ability to develop positive working relationships with residents, families, visitors, vendors, and team members.
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Commitment to resident-centered service and hospitality excellence.
Schedule Requirements:
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Candidates must be available to work a flexible schedule, including days, evenings/nights, weekends, and holidays as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; talk or hear; and taste or smell.
The employee is occasionally required to lift, climb, or balance and stoop, kneel, crouch or crawl. Specific vision abilities required in this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May work on a computer; up to 8 hours a day. The employee may lift up to 30 pounds with assistance.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Subject to moderate physical, and emotional stress associated with Receptionist role. While performing duties of this job, the employee may be exposed to inside and outside environmental conditions. While performing duties of this job, the employee will have potential exposure to cleaning chemicals, biohazardous materials, blood/blood borne pathogens, other bodily fluids and residents with communicable diseases.
The Sharon at SouthPark is an Equal Employment Opportunity (EEO) employer.
Taking care of our residents begins with taking care of our Employees.
Company's website: thesharon.org
Per company policy Proof of Influenza vaccine and/or approved medical/religious exemption is required for all employees.
