Front Desk / Customer Service Associate – Dog Daycare
Dogtopia of Round Rock
Job Type: Part-Time
Hours: Approximately 15–30 hours per week
Schedule: Afternoon/evening shifts, Monday–Friday availability, rotating weekends and most holidays off
Work Location: In person
LOVE DOGS & PEOPLE? JOIN OUR PACK!
Dogtopia of Round Rock is looking for an energetic, dependable, and customer-focused team member to join our Front Desk team!
This is a fun, fast-paced and hands-on position that's perfect for someone who loves dogs, enjoys working with people, and takes pride in providing exceptional customer service.
Our Front Desk team is the first and last impression our Pet Parents receive each day. You'll help manage reservations, check dogs in and out, take dogs to and from their rooms, answer questions, process transactions, communicate with our Canine Coaches, answer phones and email, and make sure every Pet Parent feels welcomed and confident leaving their pup in our care.
This isn't a sit-behind-a-desk-all-day position. During busy drop-off and pickup times, you'll be on your feet and moving! Team members also assist with safely moving dogs between the parking lot, lobby, and playrooms as needed.
RESPONSIBILITIES
As a Front Desk team member, you will:
- Strive for the highest possible customer satisfaction with every interaction.
- Promptly greet every Pet Parent and pup with a friendly, welcoming attitude.
- Answer phone calls, emails, and Pet Parent questions professionally.
- Schedule daycare, boarding, spa services, and Meet & Greet appointments.
- Manage customer check-in and check-out for daycare, boarding, and spa services.
- Process transactions accurately through our POS and digital systems.
- Be knowledgeable about Deltopia's services, pricing, memberships, and packages.
- Actively educate Pet Parents about and sell daycare passes, memberships, and other services.
- Accurately record health and behavioral notes in daily activity logs.
- Professionally communicate health or behavioral concerns to Pet Parents.
- Communicate Pet Parent instructions and special requirements to our Canine Coaches.
- Manage scheduling and paperwork associated with Meet & Greet appointments.
- Complete opening and closing procedures, including transaction totals and balancing the cash drawer.
- Maintain a clean, professional, and organized lobby and front desk.
- Help hold the team accountable to Deltopia's safety and cleaning standards.
- Complete all required Dogtopia training.
- Assist Canine Coaches and Rovers when needed.
- Assist with safely moving dogs between the parking lot, lobby, and playrooms.
- Complete additional tasks as requested by management.
WHAT WE'RE LOOKING FOR
We're looking for someone who is:
- 18 years of age or older — required.
- Experienced in customer service — 3 years preferred/required.
- Dependable with consistent and timely attendance.
- Comfortable working in a fast-paced environment.
- Friendly, professional, and confident communicating with customers.
- Detail-oriented and able to accurately enter information into computer systems.
- Comfortable handling financial transactions and balancing a cash drawer.
- Comfortable discussing and selling memberships, packages, and services.
- Able to multitask between customers, phones, reservations, transactions, and dogs.
- Comfortable working around dogs of all breeds and sizes.
- Physically able to be on their feet and move quickly during busy drop-off and pickup periods.
- Willing to perform basic cleaning and help maintain Deltopia's safety and cleanliness standards.
- Available for a rotating schedule that may include weekends and holidays.
- Able to provide reliable transportation to and from work.
WHY WORK AT DOGTOPIA?
It's always Bring Your Dog to Work Day!
Team members also enjoy:
- Employee discounts
- Flexible scheduling
- Paid holidays
- Education in basic dog obedience, behavior, and training
- A fun, dynamic team culture
- Opportunities for career progression based on performance
- Competitive wages
- Being part of the Dogtopia family, with more than 240 locations
OUR DOGTOPIA-ISMS
At Dogtopia, we're more than coworkers—we're a pack.
The rules we live by as DOGTOPIANS are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
If you're dependable, energetic, love providing great customer service, and aren't afraid to hustle when things get busy, we'd love to hear from you!
Job Type: Part-time
Expected Hours: 15–30 per week
Benefits
- Employee discount
- Flexible schedule
- Most Holidays off
Schedule
- afternoon shift - off by 7pm
- Monday to Friday
- Rotating weekends
- Holiday availability
Application Questions
- OSHA requirements for this position require team members to be at least 18 years old. Are you 18 years of age or older?
- Do you have reliable transportation to and from work?
- Are you available to work a rotating schedule that includes some weekends and holidays?
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Preferred)
Work Location: In person
