About Us
WellExpert is a growing home improvement company specializing in window well covers, basement windows, egress systems, and related services. We pride ourselves on providing excellent customer service and maintaining strong relationships with our customers throughout every stage of their project.
Position Overview
We are seeking a confident and dependable Customer Service & Collections Coordinator to join our team. This position requires someone who can communicate professionally with customers, handle challenging situations with confidence, maintain consistent follow-up, and assist with billing and collections efforts.
The ideal candidate is organized, detail-oriented, and comfortable working with customers in both positive and difficult situations.
Responsibilities
- Answer customer inquiries by phone, email, and text.
- Handle customer concerns and complaints professionally and confidently.
- Schedule, reschedule, and coordinate service appointments.
- Follow up with customers regarding service requests and outstanding issues.
- Navigate multiple software platforms to manage customer accounts and appointments.
- Assist with billing questions and payment processing.
- Contact customers regarding outstanding balances and overdue invoices.
- Work with sales representatives and management to resolve payment and customer service issues.
- Maintain accurate customer notes and documentation.
- Provide administrative support to office operations as needed.
Qualifications
- Previous customer service experience preferred.
- Strong communication and interpersonal skills.
- Comfortable speaking with upset or difficult customers.
- Confident and professional phone presence.
- Strong follow-up and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic computer proficiency and ability to learn new software programs.
- Collections, billing, or accounts receivable experience is a plus.
Benefits
- Paid Holidays
- Paid Time Off (PTO)
- Health Insurance Reimbursement
- Full-Time Stable Employment
- Growth Opportunities Within the Company
Schedule
- Monday through Friday
- Full-Time Position
If you are a confident communicator who enjoys helping customers while keeping projects and accounts organized, we'd love to hear from you.
Pay: $18.00 - $19.00 per hour
Benefits:
Work Location: In person
