This position is currently 100% remote, work from home. No weekends or evenings! We anticipate returning to the office on a hybrid schedule (3 days per month in office) at some point in the indeterminate future. At least 30 days’ notice will be provided prior to beginning the hybrid schedule. Monthly bonuses of up to $500 available based on performance!!
Candidates must provide their own Internet connection that is compatible with our computer systems. Internet providers that do not work include all wireless providers (Verizon, AT&T, TMobile), Starlink, and Spectrum.
Candidates must be residents of the State of Arizona and must maintain residency in Arizona throughout their employment.
Pay is $18.00/hr.
Basic Function
Responsible for the settlement of assigned accounts by building relationships with creditors and negotiating the settlement of debt on behalf of our clients.
Responsibilities
1. Generate and monitor daily reports for assigned accounts to ensure that debts are negotiated promptly.
2. Contact creditors via telephone and/or written correspondence in an effort to negotiate payment terms with creditors in accordance with established guidelines to help clients get out of debt sooner for the smallest possible settlement amount.
3. Develop relationships with clients, creditors, collection agencies, and attorney offices to negotiate on our clients’ behalf for a reduced settlement on delinquent and/or charged-off accounts.
4. Calculate acceptable percentages for settlement according to guidelines set forth by the department.
5. Review client banking accounts to determine funds necessary to complete settlement and payment of company fees.
6. Meet and exceed settlement goals and quotas as established by management.
7. Gather and submit required documentation for approval and payment of accounts.
8. Receive and respond to settlement-related inquiries in a prompt manner.
9. Perform other related duties as assigned.
Skills
Negotiations. Oral Communication Skills. Written Communication Skills. Technical Communication. Customer Relations. Customer Service. Diplomacy. Filing. Math Aptitude. Organization. Planning. Professionalism. Project Management. Presentation. Reading Skills. Time Management.
Education/Training
High School Diploma or Equivalent
Experience
Call center experience a strong plus!
Prior collections experience preferred, but not required.
The schedule will be from 6:00am – 2:30pm (with a 30-minute lunch), except for the first 8 business days of training that will be scheduled from 8:00am – 5:00pm (with a 1-hour lunch).
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Work from home
Application Question(s):
- We require Settlement Consultants to have an Internet provider that does not include a wireless provider (Verizon, AT&T, TMobile), Starlink, or Spectrum. Do you have an Internet provider that would work?
Location:
Work Location: Remote
