Inside Sales & Customer Service Representative – Waste Removal & Recycling Services
Are you a CUSTOMER SERVICE & SALES ROCKSTAR looking for a fun and rewarding career opportunity!? Northern Waste, Alaska’s leading partner of locally owned waste and recycling services, WANTS TO TALK TRASH WITH YOU!
Established in 2017, Northern Waste has a reputation for smashing the industry standards for waste collection in Alaska and creating a new customer experience.
Northern Waste is a locally grown company that values teamwork, respect, creativity and accountability. This creates a supportive environment where every team member has the opportunity to make a real impact.
Our mission is to empower each other through teamwork in all departments which will support our team’s growth and development, encourage ambition, integrity and a commitment to success.
Northern Waste offers a full circle approach to sales with a focus on consistent lead generation and increasing existing revenue potential to ensure the growth of the team and company. We achieve this by fostering a collaborative and inclusive work culture.
Ideal candidate will be self-motivated; results driven and possess strong negotiation, with great customer service skills. You will be responsible for closing incoming sales leads and upselling existing customers to provide adequate service based on each customer’s unique needs. You will leverage your expertise in sales to set up new and incoming accounts as well as identify new opportunities with current accounts, and nurture existing relationships by delivering exceptional customer service.
This position is full-time Monday-Friday 8am-5pm, located IN OFFICE at 1111 E Dowling Rd, Anchorage AK serving Anchorage, Eagle River, Chugiak, Birchwood & Peters Creek.
Compensation starts at $20/hour + a goal-based bonus program & matching 401K plan.
Inside Sales Responsibilities to Include:
·Report to Director of Consumer Operations (Sales Manager)
· Develop a fluent knowledge of service offerings to effectively promote/sell new services to customers & prospects
· Connect with potential customers in person, and via phone calls, text, & email.
· Perform customer needs analysis to ensure customer needs are met in the most cost-efficient way
· Provide price quote proposals for prospective customers for new residential & existing customer requests
· Overcome objections & close sales
· Understand the competitive landscape & how to overcome competitive objections
· Manage the entire sales cycle from inbound leads to closing the sale, ensuring a seamless customer experience
· Prepare service agreements & review terms & conditions w/ new customers for closed sales & service setup
· Assist w/ customer retention by efficiently coming up with a resolution of customer concerns to maximize satisfaction
· Assist w/ quality control on new deliveries
· Build/manage personal pipeline & provide TPS reports, sales projections & status updates weekly
· Build rapport with team & effectively communicate on upcoming sales & customer service need
· Meet/exceed sales quotas
· Continuously improve through feedback from peers and customers
Qualifications
· Proven experience in customer service and/or sales, business development and/or a strong entrepreneurial mindset is highly desirable
· Familiarity with CRM software and sales tools is a plus
· Excellent negotiation skills with the ability to influence decision-makers
· Exceptional customer service orientation with a focus on building long-term relationships
· Ability to conduct service proposals and articulate information clearly
Join Team Northern Waste as an Inside Sales & Customer Service Representative and contribute to our mission of delivering a customer experience that smashes the industry standards for waste collection in Alaska!
We look forward to Talking Trash with you!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Work Location: In person
