Operations and Communications Manager
Bryant Neighborhood Center
32 hours per week
OVERVIEW
The Bryant Neighborhood Center (BNC) is located within the footprint of the historic Trinity Presbyterian Church, a longstanding place of trust and care in the Hilltop community of Tacoma for more than 100 years. The Bryant Neighborhood Center reopened in 2020 with an enhanced imagination to serve as a community hub for programming in the north end of the Hilltop area and a mission to link residents with high quality resources where young minds learn and grow, relationships are formed, and basic needs are met - all while amplifying residents’ vision for the community. The BNC provides basic needs including a weekly community meal, a free medical clinic, and assistance with utilities, bus passes, and resource navigation. We provide a literacy tutoring program and space for collaborative partnerships with many community-based organizations. The Bryant Neighborhood Center envisions a diverse, connected, and vibrant Bryant Neighborhood with neighbors actively participating in the development of a healthy, just and sustainable community. See website at www.bnctacoma.org.
PURPOSE
Do you love Tacoma and feel excited about working in a faith-based setting? The BNC Operations and Communications Manager is responsible for ensuring the organizational effectiveness of the BNC through efficient operations management and creative internal and external communications. The Operations and Communications Manager will work closely with the BNC Senior Director and staff to effectively fulfill the BNC mission and deepen the impact of the projects, programs, and partnerships in which the BNC is involved. The ideal candidate will be an enthusiastic initiator, a strong collaborator and communicator (both verbal and written), have well developed project management skills, excel in mastering multiple software systems, and a strong commitment to community development. Knowledge and love for Tacoma is highly desired. This position works closely with the Trinity Presbyterian church staff to ensure the BNC functions in operational alignment with the church and ongoing engagement with the faith community.
DUTIES
Operations (75%)
● Develop and maintain systems for donor receipt tracking, check requests, event registrations, grant updates, volunteer engagement, and donations.
● Serve as the in-house expert of the Donor Management System; actively manage the system to provide accurate reports and materials.
● Responsible for managing BNC building use including contracts and questions; work in partnership with the Building Manager to schedule tours and assure Building Liaison coverage. Update and maintain the Events Calendar for BNC activities.
● Update and maintain all BNC forms, waivers, and documents.
● Assist in recruiting, managing, and training volunteers for Bryant Neighborhood Center programs and events. Maintain the volunteer database and oversee the volunteer gratitude program.
● Provide leadership support for the annual BNC Auction and other fundraising efforts.
● Serve as an active member of Trinity’s Transformational Presence team; coordinate agendas, minutes, member engagement, and monthly Partner updates for worship services.
● Help to oversee other event planning logistics for the BNC including volunteer recruitment, promotion, and supply purchases.
● Assist in event communications and preparing related financial reports.
● Represent the BNC at community meetings or Partner events as needed.
● Serve as administrative support for the BNC Senior Director;
Communications (15%)
● Create informative and interesting content and implement an effective communications strategy for all internal and external communications to build donor loyalty, increase awareness, and provide consistent touch-points for key BNC stakeholders.
● Support donor development and grant writing projects, oversee BNC digital media content, and design fundraising collateral.
● Create, regularly update and evaluate all social media channels and email campaigns. Manage the BNC website and other digital-related media.
● Produce a quarterly BNC e-newsletter. Design and produce digital and print materials as needed.
● Work with the BNC Senior Director to develop and execute a year-end giving campaign.
● Create and update materials to support BNC program and fundraising needs. Assist the BNC Senior
Director and key staff with grant and fundraising opportunities as needed.
Other Responsibilities (10%)
● Attend weekly BNC/Trinity Staff Meetings.
● Meet with the BNC Senior Director at regularly scheduled times.
● Keep regular and consistent in-person office hours.
● Provide hospitality and direction for drop-in visitors to the BNC.
EXPERIENCE AND QUALIFICATIONS
● Supportive of the BNC’s mission and values with a desire to carry them into the wider community.
● Strong in written communication, graphic design, administration, and project management.
● Familiarity with Canva, Adobe, Squarespace, the Google Workspace suite, and donor management systems.
● Works well alongside a diverse array of staff, volunteers, and program participants.
● Self-motivated and hardworking.
● Bachelor's degree or equivalent experience preferred.
● Subject to reference check and background check.
HOURS: 32 hours per week spread over four or five days. Occasional weekends and evenings with flex time available.
HOURLY: $24-27/hr ($39,936 - $44,928/yr. plus employee health benefits) depending on experience. Non-Exempt
WORK LOCATION: Onsite at the Bryant Neighborhood Center at Trinity Presbyterian Church
SUPERVISOR: BNC Senior Director
TO APPLY
Please submit a position-specific cover letter and resume to [email protected].
The Bryant Neighborhood Center is committed to cultivating a team that embodies the diverse experiences of our community. People of color and those with diverse backgrounds and lived experiences are encouraged to apply.
Pay: $24.00 - $27.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Application Question(s):
- This position requires a candidate who is highly competent in Canva and event planning. Please submit an example of a flyer you have created or the details of an event you have planned.
Work Location: In person
