Receptionist – Counseling Practice
Job Type: Full-time
Pay: Based on experience
We are looking for a friendly, dependable, and organized Receptionist to join our growing counseling practice. The ideal candidate has excellent customer service skills and can manage a fast-paced office while maintaining professionalism and confidentiality.
As the first point of contact for our clients, you'll play an important role in creating a welcoming and supportive experience from the moment they reach out to our office.
Responsibilities
- Greet clients and create a warm, welcoming environment.
- Answer incoming phone calls, return voicemails, and respond to emails professionally.
- Schedule, reschedule, and confirm appointments.
- Verify insurance eligibility and behavioral health benefits.
- Collect copays, balances, and process payments.
- Complete new client intake and ensure required paperwork is received.
- Maintain accurate electronic client records and update demographic and insurance information.
- Coordinate therapist schedules and assist with daily office operations.
- Monitor cancellations and help fill open appointment times.
- Maintain client confidentiality and follow HIPAA guidelines.
- Keep the reception area clean, organized, and stocked.
- Order office supplies and assist with other administrative tasks as needed.
Qualifications
- Previous receptionist, administrative, or customer service experience preferred.
- Experience in a medical, behavioral health, or counseling office is a plus.
- Experience verifying insurance benefits is preferred.
- Familiarity with electronic health record (EHR) systems is a plus.
- Strong communication, organizational, and multitasking skills.
- Proficient with computers and Microsoft Office.
- Professional, dependable, and able to work independently.
- Bilingual (English/Spanish) is a plus.
What We Offer
- Competitive pay based on experience.
- Supportive and positive work environment.
- Opportunity to grow with a compassionate and dedicated team.
- Meaningful work helping support individuals and families seeking mental health care.
If you are organized, compassionate, and enjoy working with people, we would love to hear from you. Please apply through Indeed with your resume. We look forward to meeting you!
Pay: $11.00 - $13.00 per hour
Work Location: In person
