Pay: $16.00 - $17.00 per hour
Job description:
Job Type: Full-Time
About the Role:
We are seeking a dependable and detail-oriented Office Customer Experience Agent to support our portable toilet service operations. This role is key to keeping our daily routes running smoothly by accurately entering service tickets, assisting customers, and coordinating with drivers and field teams.
Key Responsibilities:
- Enter and manage service tickets for deliveries, pickups, cleanings, and maintenance
- Answer incoming calls and emails from customers regarding service requests and scheduling
- Provide friendly, professional customer support and resolve issues promptly
- Coordinate with drivers and dispatch to ensure timely and accurate service
- Update customer accounts and maintain accurate records in the system
- Monitor daily schedules and help adjust routes as needed
- Assist with general office duties to keep operations running efficiently
Qualifications:
- Strong data entry skills with high attention to detail
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced, logistics-driven environment
- Comfortable working with scheduling or dispatch software (experience preferred)
- Basic computer skills (Microsoft Office, email, CRM systems)
- Previous experience in customer service, dispatch, or administrative roles is a plus
What We Offer:
- Competitive pay
- Stable, growing company in an essential service industry
- Supportive team environment
Job Type: Full-time
Benefits:
- Paid time off - After 1 Year employement
Experience:
- Office Administration: 2 years (Preferred)
Work Location: In person
Pay: $16.00 - $17.00 per hour
Work Location: In person
