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UPMC Orthopedic Injury Clinic – West Shore
Schedule: Variable shifts: 8:00 AM – 5:00 PM, 8:00 AM – 6:30 PM, or 9:30 AM – 8:00 PM
4 weekend days per month and rotating holidays required
UPMC Orthopedic Injury Clinic is seeking a motivated and compassionate team member to join our fast-paced, walk-in clinic environment. This unique setting provides care for both acute and chronic orthopedic conditions, offering an exciting opportunity to support patients without scheduled appointments while working alongside a collaborative and adaptable team.
Travel Requirement: Travel required between Harrisburg, Enola, and Carlisle, PA
The Ideal Candidate Will:
Thrive in a fast-paced, walk-in clinic environment with no scheduled appointments
Be flexible with scheduling and adaptable to varying shift times
Provide excellent customer service with a patient-first mindset
Demonstrate strong teamwork and collaboration skills
Communicate clearly and effectively with patients and care team members
Exhibit strong organizational skills and the ability to prioritize in a dynamic setting
Be comfortable assisting patients with both acute and chronic orthopedic concerns
Maintain a positive attitude while supporting a high-volume patient flow
Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
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Provide a warm and welcoming experience for all patients upon arrival
Guide patients through self-arrival technology or complete check-in at the desk based on patient preference
Collect copayments and other applicable payments at the point of service
Confirm and update patient registration information at check-out
Schedule follow-up appointments within the practice at check-out
Coordinate scheduling or connect patients to resources for ancillary services
Assist patients in navigating the healthcare system by providing clear, understandable instructions
Follow up on unresolved patient questions or needs to ensure continuity of care
Demonstrate service recovery principles and take appropriate action to address patient concerns
Register patients in the Biometrics (fingerprint recognition) program and explain the benefits
Promote the MyUPMC patient portal and assist with patient registration as needed
Educate patients on financial responsibility and connect them with advocacy resources when appropriate
Verify insurance benefits through online systems or phone inquiries with insurance carriers
Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
Triage and distribute phone calls appropriately to clinical staff or other departments
Support administrative functions, including scanning medical records and faxing documents
Maintain knowledge of the MyUPMC Patient Portal and confidently assist patients with navigation to ensure a smooth experience and continued access to care and services
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
