About Spa Lumiere:
Spa Lumiere is a premier luxury medspa in Tampa, FL, specializing in advanced aesthetic treatments including Botox, fillers, CoolSculpting, HydraFacials, CO₂ lasers, and more. We pride ourselves on providing an elevated, personalized experience for our clients while maintaining a professional, high-end atmosphere.
Role Overview:
We are seeking a motivated, hardworking, and creative Lead Conversion & Client Engagement Specialist to join our team. This person will be the driving force behind client communication, lead conversion, and business growth. You will work directly with our CRM and marketing tools, engage leads daily, and take ownership of booking and scheduling clients.
Key Responsibilities:
- Manage leads in our CRM daily: review new leads, follow up with existing leads, and track interactions.
- Call, text, and email leads to convert inquiries into booked appointments.
- Reach out to past clients to schedule follow-ups, treatments, or promotional opportunities.
- Engage with social media messages and inquiries (Instagram, Facebook, online reviews).
- Assist with marketing initiatives, including ads, campaigns, and content ideas.
- Support business development through networking events, collaborations with local businesses, and community outreach.
- Monitor and manage the appointment schedule to maximize bookings and ensure client satisfaction.
- Maintain accurate and organized records of all client interactions and follow-ups in the CRM.
Requirements:
- Proven experience in a client-facing role, sales, or lead conversion (medspa/aesthetic industry preferred).
- Excellent communication and interpersonal skills—comfortable speaking with clients on the phone, text, and email.
- Strong computer skills, including experience with CRM systems and scheduling software.
- Highly organized with the ability to manage multiple leads and follow-ups efficiently.
- Self-motivated, proactive, and results-driven with a track record of meeting goals.
- Creative, adaptable, and open to learning and taking direction.
- Professional, humble, and a team player with a strong work ethic.
Preferred Qualifications:
- Experience in marketing or social media engagement.
- Knowledge of the aesthetics industry or luxury service environment.
What We Offer:
- Competitive pay plus performance-based bonuses
- Opportunity to grow within a luxury medspa
- Supportive and collaborative team environment
How to Apply:
Please send your resume and a brief cover letter explaining your experience with lead conversion, client engagement, and CRM systems to [email protected].
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 25.0 – 30.0 per week
Work Location: Hybrid remote in Lutz, FL 33548
