Office Administrator / Customer Service
Great Opportunity for Students & Career-Growth Seekers
The Best Shades is growing — and we're looking for a highly organized, proactive, and dependable Office Administrator / Customer Service professional to grow with us. If you love working with people, solving problems, and keeping things running smoothly, this is your seat.
This is a fast-paced, on-site role in Paramus, NJ, ideal for someone who takes initiative, communicates with confidence, and follows through without needing constant direction. Whether you're a student building real-world experience or a professional ready for your next step, we'll invest in your growth.
Why You'll Love Working Here
- Student-friendly: a great fit for students looking to build real office and customer-service experience
- Afternoon flexibility available within our Monday–Friday schedule
- Professional development assistance — we invest in your skills and career growth
- Ongoing learning opportunities, including exposure to CRM systems and AI-powered productivity tools
- Supplemental insurance offered
- Paid time off
- Real opportunities to grow within the company
- A supportive, collaborative team that genuinely wants to see you succeed
What You'll Do
- Be the first point of contact for customers by phone, email, and in person
- Handle a high volume of inbound and outbound calls with confidence and professionalism
- Follow up with customers and support client outreach efforts
- Keep customer information accurate and current in the CRM
- Coordinate calendars, appointments, meetings, and schedules
- Prepare documents and handle data entry, filing, and administrative recordkeeping
- Manage incoming and outgoing correspondence
- Support daily office operations and vendor coordination
- Track office inventory and coordinate supply orders
- Assist leadership with administrative tasks, travel coordination, and special projects
- Maintain confidentiality with sensitive company, employee, and customer information
- Own your tasks from start to finish — accurately and on time
What We're Looking For
Required:
- Associate degree
- Previous customer service experience
- Excellent verbal and written communication skills
- Strong organizational and multitasking skills with high attention to detail
- Professional, confident phone etiquette
- Proficiency with Google Workspace and Microsoft Office
- Experience working with CRM systems
- Comfortable using AI tools and automation to boost productivity
- Reliable transportation (no public transportation)
- Ability to work on-site in Paramus, NJ
Preferred (a plus, not required):
- Experience in the construction, service, or product-based industry
- Experience with Asana or Monday, CRMs
- Inventory management experience
Who You Are
- You take initiative and don't wait to be reminded
- You think critically and look for solutions
- You work well independently with minimal supervision
- You learn quickly and adapt easily to new systems and processes
- You stay calm and professional, even in difficult moments
- You're organized, dependable, and detail-oriented
- You communicate clearly with customers and teammates alike
- You're resourceful and comfortable figuring things out
- You take ownership and follow through until the job is done
- You're a true team player, ready to jump in wherever you're needed
In short: we're looking for a dynamic team member who wants to grow together with us — helping us build an exciting, engaging environment and experience for every client who walks through our door.
Schedule & Pay
- Full-time, Monday–Friday, day shift
- Some afternoon flexibility available
- In person — Paramus, NJ
- Pay: $18.00–$25.00 per hour, based on experience
Ready to Grow With Us?
If you're organized, proactive, customer-focused, and ready to take ownership of your work — whether you're a student looking to gain experience or a professional ready for a new opportunity — we'd love to hear from you.
Pay: $18.00 - $25.00 per hour
Application Question(s):
- Do you have reliable transportation to commute to Paramus, NJ?
- Do you have experience working in a construction, service, or product-based company?
- Do you have experience using CRM software?
- Do you have a customer service experience? Please describe
Work Location: In person
